ECommerce Customer Service Rep

9 hours ago


India Newparts, Inc. Full time
Automotive Customer Service Representative

Location: Remote (North American Hours)

Desired Skills and Experience:

Bachelor's degree in Engineering

Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Manage daily customer requests through a shared mailbox and provide member support across multiple channels.

Ensure customer satisfaction by addressing complaints and inquiries promptly.

Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

Maintain records of customer interactions, comments, and complaints.

Adhere to communication procedures, guidelines, and policies.

Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.

Develop and document knowledge into useful content.

Continuously enhance knowledge of products and services.

Achieve or surpass performance targets.

Participate in training and development programs to enhance customer service skills and knowledge.

Demonstrated experience in customer service.

Automotive repair, parts, and component knowledge (required).

Technical or engineering experience.

Proficiency in English.

Ability to work remotely in shifts aligned with market operational hours.

Digital literacy.

an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team

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