Employee Experience Coordinator

5 days ago

Noida India ShyftLabs Full time

Job Description About ShyftLabs At ShyftLabs, we live and breathe data. Since 2020, we've been helping Fortune 500 companies unlock growth with cutting-edge digital solutions that transform industries and create measurable business impact. We're growing fast and we're looking for passionate problem-solvers who are ready to turn big ideas into real outcomes. Position Overview: We are hiring an Employee Experience Coordinator who can serve as the go-to point of contact for all employees under our Global Capability Center (GCC). This person must be proactive, well-organized, and a very strong communicator in order to build strong relationships with employees and handle all day-to-day inquiries across the team. This role will work closely with ShyftLabs HR & Operations leadership to improve employee engagement, retention, and satisfaction. Job Responsibilities: Employee Communication & Support - Act as the primary HR contact for all Global Capability Center (GCC) employees - Respond to day-to-day questions about leave, attendance, payroll, policies, benefits, remote work, and HR processes - Provide quick, reliable, and empathetic support to improve employee engagement and satisfaction Regular Check-Ins & Engagement - Conduct consistent check-ins to understand employee well-being, workload, and challenges - Document conversations, track trends, and escalate issues when needed HR Request & Case Management - Manage and track employee requests (pay raises, promotion discussions, policy clarifications, time-off approvals, role changes) - Ensure all issues are triaged through ShyftLabs; not directly through client managers - Coordinate with HR & Operations leadership for escalations Onboarding & Offboarding - Assist with day-to-day onboarding touchpoints, documentation collection, welcome communication, and orientation scheduling - Support smooth offboarding including notices, IT access removal, documentation, and exit feedback Policy Communication & Compliance - Clearly communicate policy updates to GCC employees - Ensure adherence to attendance, leave, hybrid work, and performance expectations Engagement Activities & Pulse Surveys - Run periodic pulse surveys to monitor engagement - Support small-scale cultural or recognition initiatives to increase connection and retention - Lead annual performance reviews for GCC employees, ensuring expectations are met and feedback is continual. HR Operations & Record-Keeping - Maintain up-to-date employee records and lifecycle status (probation, promotions, renewals) - Log employee conversations and maintain accurate documentation for audit purposes Basic Qualifications: - 2-5 years of experience in HR coordination, HR operations, employee relations, or a similar role - Excellent verbal and written communication skills: clear, professional, empathetic, and responsive - Highly organized and able to manage communication with 200+ employees - Comfortable working autonomously with minimal supervision - Strong attention to detail, ability to prioritize, and comfort handling sensitive information - Strong understanding of HR processes within an Indian employment context is a plus - Previous experience working with a Global Capability Center (GCC) or consulting firm is highly preferred We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources. This role is located on-site in our rapidly-growing Noida location.

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