Epic MyChart Support Specialist

2 weeks ago

Hyderabad, India InterScripts, Inc. Full time

We're Hiring: Epic MyChart Support Specialist | Hyderabad (On-site) Are you passionate about healthcare technology and helping patients access care seamlessly? We're looking for an Epic MyChart Support Specialist to join our growing team at Interscripts Software Pvt. Ltd. Position: Epic MyChart Support Specialist Location: Hyderabad, India Experience: Minimum 1 year of relevant experience Availability: Immediate joiner (within 4–5 days) Role Overview: As a MyChart Support Specialist, you will be the first point of contact for patients and clinical staff using the Epic MyChart portal. You'll provide high-quality technical and functional support, ensuring a smooth, secure, and positive user experience. Key Responsibilities: - Provide first-level support for MyChart-related issues (login, access, functionality, etc.) - Respond to patient and staff inquiries via phone, email, and ticketing systems - Troubleshoot and resolve technical issues with empathy and accuracy - Maintain comprehensive records of support interactions and resolutions - Collaborate with clinical and IT teams to enhance user satisfaction - Develop and update user documentation and FAQs Required Qualifications: - Minimum 1 year of experience in technical support, US healthcare, or customer service - Excellent verbal and written communication skills - Familiarity with ticketing/documentation tools - Basic understanding of EHR systems (Epic experience preferred) - Strong analytical and troubleshooting abilities - Bachelor's or Associate degree preferred Preferred Qualifications: - Prior experience supporting Epic MyChart - Knowledge of US healthcare workflows and HIPAA compliance - Strong multitasking, time management, and customer service skills Core Competencies: - Excellent communication & interpersonal skills - Technical aptitude and problem-solving mindset - Attention to detail - Commitment to delivering superior customer experiences Interested? We'd love to hear from you Please send your updated resume to: ssarkar@interscripts.com | nyella@interscripts.com | sakella@interscripts.com | schakravarty@interscripts.com

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