Epic Clinical Service Desk Analyst

5 days ago

Hyderabad, India Hiresquad Resources Full time

We are seeking a skilled and detail-oriented Epic Clinical Service Desk Analyst to provide frontline support for our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems modules, including Epic Caboodle and Epic Cogito, to support clinical users in resolving issues, optimizing workflows, and ensuring seamless operations of Epic applications.Responsibilities:- Provide Tier 1 and Tier 2 support for Epic applications, troubleshooting issues related to Epic Caboodle, Epic Cogito, and other Epic modules.- Act as the first point of contact for clinicians and end-users experiencing technical difficulties with Epic systems.- Identify, document, and escalate complex issues to higher-level support teams as needed.- Collaborate with IT, data analysts, and clinical stakeholders to ensure the integrity, availability, and performance of Epic applications.- Assist in implementing system enhancements, updates, and configuration changes to optimize user experience.- Support data extraction, reporting, and analytics through Epic Cogito and Caboodle, ensuring accurate and timely delivery of healthcare data.- Maintain knowledge of Epic best practices and provide training and guidance to end-users when required.- Monitor system performance, proactively identifying and resolving potential disruptions to clinical workflows.- Follow ITIL service management practices, including incident, problem, and change management.- Document troubleshooting steps and create knowledge base articles to improve service desk efficiency.Qualifications:- Bachelor's degree in healthcare informatics, Information Systems, Computer Science, or a related field (or equivalent work experience).- 2+ years of experience working with Epic Systems in a support or analyst role.- Strong knowledge of Epic Caboodle and Epic Cogito, including experience with data modelling, ETL processes, and reporting.- Familiarity with Epic's clinical modules and their impact on patient care workflows.- Experience with SQL queries, reporting tools (Analytics or BI), and business intelligence platforms is a plus.- Ability to diagnose, troubleshoot, and resolve Epic-related technical issues efficiently.- Strong communication skills with the ability to interact effectively with clinicians, IT teams, and business stakeholders.- Epic certifications in relevant modules (Caboodle, Cogito, or other applicable certifications) are preferred.Preferred Skills:- Experience working in a healthcare IT environment or supporting a clinical service desk.- Familiarity with ServiceNow, Jira, or other IT ticketing systems.- Knowledge of healthcare compliance regulations (HIPAA, HITECH, etc.).- Ability to work in a fast-paced environment with strong problem-solving skills.Mail your cv at or call at

  • Epic Clinical Service Desk Analyst

    5 days ago

    Hyderabad, India Hiresquad Resources Full time

    We are seeking a skilled and detail-oriented Epic Clinical Service Desk Analyst to provide frontline support for our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems modules, including Epic Caboodle and Epic Cogito, to support clinical users in resolving issues, optimizing workflows, and ensuring seamless...

  • Epic Clinical Service Desk Analyst

    4 days ago

    Hyderabad, India Hiresquad Resources Full time

    We are seeking a skilled and detail-oriented Epic Clinical Service Desk Analyst to provide frontline support for our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems modules, including Epic Caboodle and Epic Cogito, to support clinical users in resolving issues, optimizing workflows, and ensuring seamless...

  • Epic clinical service desk analyst

    4 days ago

    Hyderabad, India Hiresquad Resources Full time

    We are seeking a skilled and detail-oriented Epic Clinical Service Desk Analyst to provide frontline support for our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems modules, including Epic Caboodle and Epic Cogito, to support clinical users in resolving issues, optimizing workflows, and ensuring seamless...

  • Epic Clinical Service Desk Analyst

    5 days ago

    hyderabad, India Hiresquad Resources Full time

    We are seeking a skilled and detail-oriented Epic Clinical Service Desk Analyst to provide frontline support for our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems modules, including Epic Caboodle and Epic Cogito, to support clinical users in resolving issues, optimizing workflows, and ensuring seamless...

  • Epic Clinical Service Desk Analyst

    5 days ago

    Hyderabad, India Hiresquad Resources Full time

    We are seeking a skilled and detail-oriented Epic Clinical Service Desk Analyst to provide frontline support for our healthcare IT environment. The ideal candidate will have hands-on experience with Epic Systems modules, including Epic Caboodle and Epic Cogito, to support clinical users in resolving issues, optimizing workflows, and ensuring seamless...

  • Epic MyChart Support Specialist

    2 weeks ago

    Hyderabad, India InterScripts, Inc. Full time

    We’re Hiring: Epic MyChart Support Specialist | Hyderabad (On-site)Are you passionate about healthcare technology and helping patients access care seamlessly?We’re looking for an Epic MyChart Support Specialist to join our growing team at Interscripts Software Pvt. Ltd.Position: Epic MyChart Support SpecialistLocation: Hyderabad, IndiaExperience: Minimum...

  • Epic mychart support specialist

    7 days ago

    Hyderabad, India InterScripts, Inc. Full time

    We’re Hiring: Epic My Chart Support Specialist | Hyderabad (On-site)Are you passionate about healthcare technology and helping patients access care seamlessly?We’re looking for an Epic My Chart Support Specialist to join our growing team at Interscripts Software Pvt. Ltd.Position: Epic My Chart Support SpecialistLocation: Hyderabad, IndiaExperience:...

  • Epic MyChart Support Specialist

    2 weeks ago

    Hyderabad, India InterScripts, Inc. Full time

    We’re Hiring: Epic MyChart Support Specialist | Hyderabad (On-site)Are you passionate about healthcare technology and helping patients access care seamlessly?We’re looking for an Epic MyChart Support Specialist to join our growing team at Interscripts Software Pvt. Ltd.Position: Epic MyChart Support SpecialistLocation: Hyderabad, IndiaExperience: Minimum...

  • Epic mychart support specialist

    6 days ago

    Hyderabad, India InterScripts, Inc. Full time

    We’re Hiring: Epic My Chart Support Specialist | Hyderabad (On-site)Are you passionate about healthcare technology and helping patients access care seamlessly?We’re looking for an Epic My Chart Support Specialist to join our growing team at Interscripts Software Pvt. Ltd.Position: Epic My Chart Support SpecialistLocation: Hyderabad, IndiaExperience:...

  • Epic MyChart Support Specialist

    1 day ago

    Hyderabad, India InterScripts, Inc. Full time

    We’re Hiring: Epic MyChart Support Specialist | Hyderabad (On-site)Are you passionate about healthcare technology and helping patients access care seamlessly?We’re looking for an Epic MyChart Support Specialist to join our growing team at Interscripts Software Pvt. Ltd.Position: Epic MyChart Support SpecialistLocation: Hyderabad, IndiaExperience: ...