Service Delivery Manager
3 days ago
Service Delivery Manager - Cyber Security Location : Mumbai Mode: 5 Days Work from Office Job Description - Experience and Manage delivery of cybersecurity services across DLP, Email security, Endpoint security, IAM/PAM, WAF, Encryption, Vulnerability management. - Experience in managing teams delivering the following technologies required DLP- Forcepoint, Email security- Trend micro, Mime cast IAM- Silver fort, SailPoint. - PAM-Arcos, CyberArk, WAF-Cloudflare, Imperva Encryption- Trellix, Symantec. Vulnerability Management- Tenable , Qualys. - Compliance standards- SEBI/RBI , ISO 270001 etc. Define SLAs, monitor KPIs, and ensure timely execution of security initiatives. - Act as the primary point of contact for internal teams and external vendors for security service delivery. - Develop dashboards and executive reports on security posture, risk exposure, and delivery performance. - Coordinate with audit teams for compliance readiness and evidence collection. - Oversee vulnerability lifecycle management, including scanning, validation, and remediation governance. - Utilize tools like Tenable/Nessus and Qualys for risk-based prioritization. Map vulnerabilities to business risk and track remediation progress. - Ensure adherence to RBI Master Directions, SEBI Cybersecurity Guidelines, and DPDP provisions. - Conduct gap assessments and maintain risk treatment plans. - Support ISO 27001 audits and maintain ISMS documentation. - Collaborate with infra/app teams, auditors, and leadership to address security gaps. Manage exceptions, compensating controls, and policy deviations. Maintain risk registers and GRC tools with automated updates and role-based access. Qualifications & Skills: - 12 to 15 years in cybersecurity service delivery, risk management, and compliance. - Strong experience in managing security programs and vulnerability management. - Should have managed team of 30 -50 members team. - Familiarity with RBI and SEBI cybersecurity frameworks. - Hands-on experience with Tenable/Nessus, Qualys, and GRC platforms. - ISO 27001 Lead Auditor, CISSP, CISM, CRISC, or CISA. PMP or ITIL for service delivery management. Key Skills - Excellent communication skills with understanding of security technologies. Customer and stakeholder management. Service delivery governance. - Risk quantification and executive reporting. Technical expertise in vulnerability management and compliance frameworks.
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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Service Delivery Manager
2 weeks ago
mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
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Service Delivery Manager
2 weeks ago
Mumbai, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements....
