Manager - Outbound & Vi Mini Stores

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce RoleFranchisee LeadJob Level DesignationM1Function DepartmentRetailLocationWBKJob PurposeOverall responsibility for activities in zone spanning customer service sales and revenue targets across all products Voice Data-postpaid prepaid digital upgrade etc Key Result Areas Accountabilities Achieve sales target for all products Voice Data -Postpaid Prepaid Digital Upgrades Cross Sell etc Ensure and monitor quality of acquisition Ensure availability of stock adhering to norms Deliver overall revenue targets through channels Achieve total target for up-selling and cross-selling Facilitate roll-out of VMS MI incl selection of partners location etc and meet expansion targets Coach channel partners to improve efficiency drive profitability and adherence to processes Manage churn and customer satisfaction for walk-in customers at touch point Core Competencies Knowledge Experience P L management skills Understanding of store management and customer relationship management Leadership people management skills Must have technical professional qualificationsGraduateExperience in the retail industryVodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership