Operations Associate

Job Description

About the Team

With almost 4 Lakh entrepreneurs aboard the Meesho app, we are all set to democratize internet commerce for everyone in India. Our primary responsibility, as the Business org, is to actively drive this mission from the frontlines. As an Associate Operations, you will play a huge role in driving growth for all sellers in the platform by enabling them to participate in the various promotional constructs within Meesho like Sale, Deals and Loyalty programs.
Our team holds end-to-end responsibility to source right selections, discounts, catalogs, products for all these events. You will be working closely with an Associate - Ops, Key Account Managers(KAMs) and Business Analysts to achieve this under the guidance of a Program Manager and the Director of MTU/ATU charter.
Beyond this there will be cross pod functionality with the Product, Tech, Pricing, Supplier Growth, User Growth, and Fulfillment & Experience teams to achieve our 10x levers.
We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s, monthly outings, and timely rewards and recognitions.

About the Role

We are looking for a dynamic, self-starting, result oriented Associate Operations who can display strong execution skills along with good business process understanding to ensure that our business KRs are met.
As Associate Operations, you will be required to make and execute a plan for enabling our sellers to participate in our promotional constructs like sale, deals and loyalty programs. You will also play an instrumental role in enabling our KAMs/agencies to deliver the bar-raising performance every time. Operational excellence, problem solving and defining SOPs are some of the key responsibilities of this role.

What you will do :

- Mentor, motivate & provide direction to a team of KAMs
- Advocate Meesho's values & principles across your team
- Work with central teams to ensure we achieve the targets for our sale, deals and loyalty programs
- Develop robust processes for smooth execution of all critical tasks
- Define KRA's & goals for the team and individuals
- Compile and evaluate metrics for success assessment of individual and team level tasks
- Communicate priorities and key decisions with stakeholders with your excellent verbal, written & visual communication skills.
- Drive higher supplier engagement and quick problem resolution through effectively guiding your team
- Be comfortable with challenges and exude confidence to build processes to drive higher efficiency and better outcomes
- Influence strategic decisions across the organization by earning the trust of your stakeholders
- Effectively use quantitative & qualitative data to drive decisions & measure success
- Helps define short & medium term goals, design execution roadmap and set team priorities that align with company's overall strategic goals

What you will need

- BE/B. Tech from premier institutes
- MBA preferred. 1-3 years of overall experience with at least 1+ years in leading teams
- Experience in Handling Category is an add-on
- Experience with startups and fast-paced environments is an added advantage
- Experience in using Microsoft Excel and Google Sheets to analyze data and build POV
- Demonstrated ability to think strategically and tactically
- Deep understanding of business and customers
- Excellent verbal and written communication skills
- Proven ability to lead the team and manage relevant stakeholders
- Proven skills in driving problems to solutions and opportunities

About us

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform we're your partner in turning dreams into realities.

Curious about life at Meesho Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.

Our Mission

Democratising internet commerce for everyone - Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.

We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho's large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.

Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India's e-commerce ecosystem.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.

Total rewards at Meesho comprise a comprehensive set of elements - monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or Mantras, are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like Problem First Mindset, Listen or Die, our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.

We offer competitive compensation - both cash and equity-based - tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.

To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.

Know more about Meesho here :

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