Operations Associate

4 weeks ago

India Pocket FM Full time

About Pocket FM :

At Pocket FM, we're redefining the future of audio entertainment on a global scale. As the leading audio entertainment platform, we've pioneered the audio series category—episodic fiction that keeps audiences hooked. With the largest collection of immersive audio stories spanning multiple genres and languages, we're not just streaming content—we're building an internet-scale platform that transforms audio into mainstream entertainment.

Our mission? To power stories with wings and wisdom, turning them into high-impact entertainment experiences. With 130 million+ listeners tuning in for an average of 115 minutes daily and a staggering 6.25 billion minutes streamed monthly, Pocket FM is not just growing—we're shaping listening habits at scale

Job Overview:

We are looking for a detail-oriented and proactive Operations Associate to support our content and data management processes. The role involves working closely with producers, managing data, ensuring accurate file uploads, and maintaining overall hygiene of assets in our internal systems.

Key Responsibilities

  • Handle raw data dumps from quick site searches, clean, organize, and present them using Excel (VLOOKUP, pivot tables, etc.).
  • Work with audio producers to receive and manage audio files.
  • Use AI tools/software to assist with audio mastering and ensure correct file versions are maintained.
  • Upload and manage finalized master files in the CMS (Content Management System).
  • Ensure file hygiene, metadata accuracy, and proper asset tagging.
  • Learn and adapt to internal tools for data and asset management.
  • Coordinate with cross-functional teams to resolve discrepancies or missing assets.
  • Maintain process documentation and ensure compliance with operational workflows.

Requirements

  • Proficiency in MS Excel (VLOOKUP, data cleaning, formatting, reporting).
  • Ability and willingness to quickly learn internal tools and systems.
  • Strong attention to detail and commitment to data/file hygiene.
  • Experience in uploading and handling digital assets (CMS knowledge preferred).
  • Good communication skills and ability to work with cross-functional teams.
  • Prior experience in operations, content management, or data handling is a plus.

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