Operations Manager

2 days ago

Chennai Tamil Nadu, India GOGOX Full time

We are seeking a dynamic and flexible operations leader to manage and scale transportation operations in India The ideal candidate will bring data-driven decision-making and hands-on ground expertise to deliver operational efficiency client satisfaction and business growth While FTL experience is a plus we welcome candidates with relevant experience in mobility logistics or transportation operations who have consistently driven KPIs and efficiency improvements Key Responsibilities What you will deliver Operations Ground Leadership Lead daily operations in the assigned region ensuring service excellence and quick resolution of ground-level challenges Manage coach and build a high-performing operations team Collaborate with partners drivers and stakeholders for seamless execution Travel up to 50 of the time to monitor ground operations and engage stakeholders P L Ownership Performance Management Own and manage the P L for assigned accounts balancing revenue growth and cost efficiency Define monitor and improve key metrics on-time performance utilization cost per trip etc Apply data-driven insights to optimize operations and resource allocation Client Stakeholder Engagement Build and maintain strong client relationships with a focus on long-term trust and retention Serve as the escalation point for clients and internal stakeholders Work cross-functionally Sales Finance Technology Compliance to align on business outcomes Strategy Expansion Process Excellence Contribute to India-wide expansion strategy identifying opportunities in new markets Lead process improvement and standardization initiatives for efficiency and scalability Provide operational insights and recommendations to leadership for continuous innovation Leadership Contribution Be an active contributor to the India leadership team Balance strategic priorities with on-the-ground execution Drive a culture of agility accountability and continuous improvement Who You Are Bachelor s degree in Business Supply Chain or related field MBA preferred but not mandatory 5 years of experience managing operations in transportation mobility or logistics with proven results in KPI metrics-driven performance Strong P L management and operational leadership experience Data-driven mindset with practical ground-level understanding Flexible dynamic leader with strong communication and stakeholder management skills Ability and willingness to travel up to 50 of the time What We Offer Opportunity to shape and scale a high-growth transportation business in India End-to-end ownership of operations KPIs and P L Strategic exposure and collaboration with senior leadership

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