ITSM (Senior Consultant / Deputy Manager / Manager)

20 hours ago

tamil nadu, India Cubical Operations LLP Full time

Job Description – ITSM (Senior Consultant / Deputy Manager / Manager)Location: Coimbatore Experience: 2 to 10 Years Roles: Senior Consultant / Deputy Manager / Manager Notice Period: Immediate joiners preferredRole OverviewWe are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000 implementation. The role includes managing end-to-end ITSM engagements, driving process improvements, conducting governance audits, and working closely with stakeholders to enhance service delivery maturity.Key Responsibilities (All Levels)Conduct ITSM assessments, maturity evaluations, and gap analysis.Perform COBIT-based assessments and develop governance improvement roadmaps.Implement/maintain ISO 20000 (IT Service Management System) standards.Develop, document, and optimize ITSM processes (Incident, Problem, Change, Asset, CMDB, etc.).Support audits, compliance checks, and process reviews.Prepare reports, dashboards, and governance documentation.Collaborate with cross-functional teams including Infra, AppOps, Cybersecurity, and Business.Additional Responsibilities by Role LevelSenior Consultant (2–5 years)Execute ITSM engagements under guidance of senior leadership.Conduct process walkthroughs and assist in ISO 20000 certification projects.Support COBIT-based governance assessments.Prepare reports, SOPs, and process documentation.Contribute to client discussions and status updates.Deputy Manager (5–8 years)Lead medium-sized ITSM projects and process improvement initiatives.Facilitate governance meetings, RCA discussions, and ITSM performance reviews.Drive ISO 20000 implementation and manage audit coordination.Mentor junior consultants and guide them in assessments.Work directly with client leadership for requirement gathering and solutioning.Manager (8–10 years)Own end-to-end delivery of ITSM, COBIT governance, and ISO 20000 programs.Define service strategy, governance framework, and continuous improvement plans.Manage large-scale assessments, audits, and transition programs.Lead client presentations, steering committees, and stakeholder governance.Build ITSM maturity roadmaps and drive adoption across the organization.Manage cross-functional teams and ensure timely project delivery.Required Skills & Experience2 to 10 years of hands-on experience in ITSM, IT Governance, COBIT assessments, and ISO 20000 implementation.Strong understanding of:ITIL Framework (v3 or v4)COBIT 5/COBIT 2019ISO 20000 audit & certification processService operations and service transition processesExperience handling process documentation, SOPs, and governance reports.Strong analytical and problem-solving skills.Excellent communication, stakeholder management, and presentation skills.Immediate joiners preferred.Preferred (Good to Have)ITIL Foundation / ITIL Intermediate / ITIL 4COBIT 5 / COBIT 2019 certificationISO 20000 Lead Implementer or Lead AuditorExperience in consulting or IT service delivery environments

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