Manager, Legal Operations

Job Summary The role will directly support the Legal Operations team as part of Legal COO by providing expert vendor management support onboarding and in-life due diligence requirements for all third parties engaged by the legal function ensuring compliance with all Third Party Risk Management TPRM requirements within the Bank eProcurement SAP Accounts payables queries handling external legal firms queries on payment process payments processing support on behalf of LCS teams and other vital operational activities Ensuring adherence to all Operational Risk Governance by all stakeholders involved eProcurement Accounts payables queries handling external legal firms queries on payment process payments processing support on behalf of Legal teams and other vital operational activities Application BAU L1 support for inhouse legal teams on cloud-based applications like Persuit iManage HighQ Key Responsibilities Strategy The role holder will be responsible to drive operational support for Legal function managing all aspects of the vendor management in-life due diligence requirements for all third parties adherence to all Operational Risk Governance PO vendor profile changes Invoices through its lifecycle to agreed timeline and quality The job holder will be required to be self-motivated and own key elements of delivery as part of the wider team and work with minimal supervision The main responsibilities will be to support the Legal teams in managing all the onboarding and in-life due diligence requirements for all third parties engaged by the LCS function ensuring compliance with all Third Party Risk Management TPRM requirements within the Bank Business Work with the Head of Supplier Performance in the delivery of the Review of Global Specialist Country Legal Panel Reviews Ensure a high quality and professional operations services to our Legal teams consisting of frequent communication of updates high accuracy of work and the timeliness of delivery Provide appropriate support to teams including planning initiatives updating due diligence trackers identifying and reporting risks and issues Assist in identifying key stages of the Sourcing Process within Country Ensure that you have an ability to navigate through the Banks policies and standards Ensure true and accurate accounting of all expenses related to bank legal spend and law firm payments on behalf of LCS teams Assist Group Business International markets legal teams in raising purchase orders vendor profile amendments submitting invoices for timely payments in accordance with the policies and procedures and ensure overall control governance standards meet internal regulatory requirements Long Description Ensure Project Governance framework is adhered to and requisite documentation is completed Support the Head of Supplier Performance on reporting including meeting preparation and monitoring of follow-up actions with the Legal Management Team and broader risk groups ABC Privacy TPSR etc Maintain ServiceNow SharePoint and Bridge Sites to ensure that Programme documents are up-to-date and shared with stakeholders Manage a register of Service Providers and ensure that deficiencies are mitigated and appropriately escalated to relevant stakeholders Support any training and awareness initiatives relating to the Group Engaging External Counsel Policy and third-party risk management relevant to LCS Assist in the development of new amended processes innovative ways of working and reviewing Service Provider due diligence tasks Assist in the forward planning and prioritisation of vendor assessments or requests from internal and external stakeholders and resource allocations Develop relationships with multiple internal and external stakeholders in different markets to understand local conditions and considerations which may impact upon TPRM requirements Assist Group Business International markets legal teams in raising purchase orders vendor profile amendments submitting invoices for timely payments in accordance with the policies and procedures and ensure overall control governance standards meet internal regulator requirements Adhere to Legal Operations processes including but not limited to the Legal Operations ticketing system ServiceNow currently to handle the intake requests from Legal teams and triaging the BAU tickets Coordinate with Supply Chain Management and Accounts Payable stakeholder teams for seamless payment processing Weekly reporting on support tickets response time status closure rates volumes and updates or chasers carried out to the business stakeholders for open items Communicate BAU progress risks and issues to senior management and stakeholders Handling Escalation management with tangible corrective and preventive actions to be measured Long Description People Talent Ensure to keep up to date with internal compliance and other required trainings that they are completed within the designated due dates Keep an open mind on personal development to improve their own abilities applicable to the role Risk Management Maintain a register of third party risk management and ensure that deficiencies are mitigated Support the Head of Supplier Performance to ensure compliance with relevant governance covering third party security risk Monitor and report on Legals compliance with third party risk management requirements to stakeholders Apply all relevant Group Country Business or Functional policies and procedures to manage risks To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls Have an awareness and understanding of the Enterprise Risk Management Framework in relation to the Legal Operations and project activities as required and associated policies and standards Governance Have an awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role Ensure adherence to all Operational Risk Governance by all stakeholders involved In the event of serious regulatory breaches or where risk tolerances have been breached ensure senior management are informed and that actions are taken quickly to remediate and or activities are ceased Qualifications Strong communication skills in English Strong vendor management AP experience with good understanding of Legal bills Good Service desk or Operations experience Familiarity with working in a cross-cultural setting Excellent written and interpersonal skills Familiarity with working in a cross-cultural setting Attention to detail with excellent time management multitasking prioritization capabilities Hands on experience of the following systems are an advantage but not mandatory Persuit ServiceNow TeamConnect Clarity Standard Chartered Bank internal processes applications Role Specific Technical Competencies eProcurement Accounts Payable SCM Process Financial Analysis Service desk or some form of service delivery experience Reporting Strong financial or budgeting experience or advanced analytical and numerical skills Microsoft experience Outlook Word PowerPoint Excel and Access Hands on experience in using Service now application for ITSM modules Incident management Hands on experience in Persuit Team Connect application is an added advantage About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 32959