Proof Reader

2 days ago


Thiruvanmiyur Chennai Tamil Nadu, India JustAct Full time

**Position**:Quality Analyst / Quality Controller / Proof Reader - Legal Operations

**Reporting to**: Operations Manager

**Location**: Chennai

Key Responsibilities

1. Case Quality Review
- Conduct detailed reviews of arbitration and mediation case files to ensure accuracy, completeness, and compliance with established procedures.
- Validate that each case adheres to internal SOPs, regulatory norms, and platform guidelines.
- Identify discrepancies or deviations and recommend corrective actions to the Operations Manager.

2. Process Compliance & Audit
- Assist in routine internal audits to assess compliance with arbitration laws, confidentiality policies, and client requirements.
- Track error trends and prepare quality performance reports for periodic review.
- Support documentation control by ensuring case data, reports, and evidence are properly recorded and archived.

3. Performance Monitoring
- Evaluate case-handling efficiency and accuracy of case managers and arbitrators from an operational standpoint.
- Provide feedback to the Operations Manager for process or training improvements.
- Maintain quality metrics and dashboards to monitor adherence to SLAs and TATs (Turnaround Times).

4. Continuous Improvement
- Work with the Operations and Legal teams to identify workflow bottlenecks and suggest improvements.
- Participate in process enhancement discussions and assist in updating SOPs and checklists.
- Support training programs by sharing insights on quality trends and operational risks.

5. Reporting & Documentation
- Prepare quality control reports, case review summaries, and non-compliance logs.
- Ensure transparent and timely reporting of quality deviations and process exceptions.
- Maintain version control of operational guidelines and audit tools.

Qualifications & Experience
- Bachelor’s degree
- 3-5 years of experience in quality assurance, compliance, or operations audit—preferably within legal, arbitration, or service-based environments.
- Strong understanding of documentation control, case audit, and process governance.
- Exposure to online dispute resolution, legal-tech, or arbitration workflows will be an added advantage.

Skills & Competencies

✔ Excellent attention to detail and documentation accuracy.

✔ Strong analytical and reporting skills.

✔ Good understanding of quality metrics and audit methodologies.

✔ Effective communication and coordination abilities.

✔ Familiarity with Google Workspace / MS Office tools.

✔ Integrity, discretion, and commitment to confidentiality.

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person


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