Client Relations Executive

3 weeks ago

Kasaragod KL IN ABC Group Full time

The Client Relations Executive is responsible for driving the success of client engagements by understanding their needs proposing and implementing effective solutions and ensuring high levels of client satisfaction This role involves working closely with clients and internal teams to deliver customized solutions that meet or exceed client expectations 1 ESSENTIAL JOB FUNCTIONS CORE JOB AREA JOB REPOSIBILITIES Client Relationship Management Develop and maintain strong relationships with key client stakeholders Serve as the primary point of contact for client inquiries and concerns Understand client business objectives and align solutions accordingly Solution Development Collaborate with clients to identify their needs and pain points Design and propose tailored solutions that address client challenges and deliver value Coordinate with internal teams to develop and refine solutions Scheme related process Project Management Oversee the implementation of client solutions ensuring timely and effective delivery Monitor project progress manage risks and resolve issues as they arise Ensure that solutions are delivered within scope on time and within budget To take initiative for new product launch To achieve target-oriented sales Full studio management Client Success and Satisfaction Conduct regular check-ins with clients to assess satisfaction and gather feedback Identify opportunities for additional services or improvements to enhance client success Address and resolve any client issues or concerns promptly To Coordinate client meetings Reporting and Documentation Prepare and present reports on project status client feedback and solution effectiveness Maintain accurate records of client interactions project milestones and deliverables Sales Support Assist the sales team in identifying and pursuing new business opportunities with existing clients Support proposal development and contribute to the preparation of client presentations Conduct outdoor sales meetings Continuous Improvement Stay up-to-date with industry trends best practices and emerging technologies Provide insights and recommendations for process improvements and service enhancements Organization Core Values Establish inside and outside organization core values as below Relationship for Life Customer Service and Satisfaction Futuristic Innovative Teamwork for excellence Responsible Result Oriented Win-Win Cooperation 2 EDUCATION AND EXPERIENCE Bachelor s degree in Business Marketing Communications or a related field Master s degree or relevant certifications are a plus Sales or client relation experience 1-3 Years Proven ability to manage multiple projects and clients simultaneously 3 SKILLS BEHAVIORAL COMPETENCIES Excellent communication presentation and interpersonal skills Demonstrated problem-solving skills and a proactive approach to addressing client needs Ability to work effectively in a fast-paced and dynamic environment Strong analytical and strategic thinking skills Job Types Full-time Permanent Pay 15 000 00 - 18 000 00 per month Benefits Food provided Health insurance Experience total work 1 year Required Work Location In person

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