Customer Relation Executive

2 days ago


Malappuram KL IN Benac Business Solution Pvt Ltd Full time

JOB SUMMARY The Customer Relationship Executive CRE is responsible for managing customer interactions handling inquiries ensuring customer satisfaction and supporting sales growth for the company The role focuses on improving customer experience enhancing client relationships increasing referrals and assisting the sales team in achieving business targets RESPONSIBILITIES Customer Engagement Relationship Management Handle walk-in phone and online customer inquiries professionally Build and maintain long-term relationships with individual and institutional clients Ensure customer satisfaction by addressing queries and concerns promptly Sales Support Assist sales team with quotations lead follow-ups and customer coordination Update customers on order progress and delivery timelines Support sales promotions and campaigns as directed by management After-Sales Service o Ensure smooth installation delivery of products Collect feedback and manage customer complaints effectively Maintain service and issue resolution records Reporting Data Management Prepare daily weekly reports on inquiries conversions and customer feedback Maintain and update CRM ERP records accurately Provide insights to management for sales and service improvements Educational Qualification Bachelor s degree in business administration Marketing or related field Skills Required Strong communication and interpersonal skills Customer service orientation with problem-solving ability Ability to multitask and coordinate with sales production teams Proficiency in MS Office CRM ERP tools preferred Experience 1-3 years of experience in customer service client relations or sales support manufacturing real estate retail preferred Job Type Full-time Pay 10 000 00 - 15 000 00 per month Work Location In person



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