Customer Relations Executive

17 hours ago


Malappuram KL IN Zuboc.com Creative stories Full time

SUMMARY The Customer Relationship Executive acts as the primary point of contact for all customer inquiries order status updates feedback collection and client onboarding This role ensures that every interaction reflects Zuboc s warmth professionalism and emotional commitment to customer happiness DUTIES RESPONSIBILITIES Respond to WhatsApp Instagram DM and phone inquiries Maintain a friendly solution-oriented tone in all customer interactions Handle FAQs gifting customizations and urgent customer needs Maintain a database of regular customers and bulk order clients Proactively reach out for birthdays anniversaries and seasonal gifting needs Share new launches offers or upcoming workshops to past customers DESIRED PROFILE Education Graduate in any discipline Communication Business or Arts preferred Experience 1-3 years in customer support relationship management or social media handling Skills Warm and articulate communicator Basic CRM and Excel knowledge Strong understanding of gifting and personalization context Social media responsiveness especially WhatsApp Instagram Location Malappuram On-site Female candidates preferred Job Type Full-time Pay 14 000 00 - 20 000 00 per month Language English Required Work Location In person



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