Senior Customer Care Executive

2 weeks ago

Bengaluru, Karnataka, India ADS247365 Full time

Job Title Senior Customer Support Executive - Healthcare Hospital Services- Location Bellary Road Ganganagar Bengaluru Karnataka- Interview Mode Face-to-Face Only- Industry Hospitals Healthcare- Note Candidates must have prior experience in the hospital and healthcare domain Key Responsibilities - Work collaboratively in a team environment while maintaining a pleasant professional and courteous demeanor - Accurately manage and process medical prescriptions ensuring full compliance with US healthcare regulations e g HIPAA - Provide end-to-end support through email chat and both inbound and outbound calls to internal and external stakeholders - Assist patients and healthcare providers with prescription-related queries and resolve issues promptly - Address customer queries resolve complaints and ensure a high level of customer satisfaction - Maintain accurate and up-to-date patient records adhering to all applicable data privacy and security standards - Handle escalations and complex prescription cases with professionalism and efficiency - Conduct root cause analysis to identify issues and implement effective resolutions Key Requirements - Minimum of 4 years experience in customer service within the medical or healthcare industry - Excellent verbal and written communication skills - Strong analytical and problem-solving capabilities - Ability to handle multiple customer interactions effectively in a dynamic environment - Skilled in complaint resolution offering appropriate solutions within specified timelines - Demonstrates a proactive mindset and a strong commitment to delivering exceptional customer service Preferred Qualifications - Prior experience in telemedicine online pharmacy operations or US healthcare customer support - Familiarity with insurance claims processes and prior authorization workflows - Knowledge of e-prescribing platforms and the US pharmacy network - Ability to thrive in a fast-paced compliance-driven environment If you re a driven professional with a background in healthcare customer support and a passion for delivering high-quality service we encourage you to apply ref updazz com

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