
After Sales Service Specialist
3 weeks ago
About the Company
BROACHCUTTER Drilling Machines is the leading manufacturer of Magnetic Drilling machines in India. We are based in Nalla Sopara, near Vasai.
About the Role
To streamline after sales service operations for All India Service set-up, coordination with service team, customer delight, provide the best in Industry after sales service experience we are looking for a dynamic After Sales Service and Support Manager with minimum 10 years of similar experience in industrial machinery, power tools or Appliances servicing and support on All-India Basis.
Responsibilities
- Drive online servicing and web development through 3rd party development so that all service complaints are received online in one location delegated to technicians of that area and attended to immediately.
- Train and develop a team of service engineers (we already have a team of service technicians on All-India basis) and strengthen the team.
- Systemize the whole process, make SOPs, make policy for warranty registration, and create a database of customers.
Qualifications
- Minimum 10 years of experience in a similar position in an engineering industry/power tools/appliances manufacturing machines.
- B.E. or diploma holder in Mechanical/Electrical engineering.
Required Skills
- Ready to travel All-India to visit customers.
- Train technicians to ensure customer service and customer delight.
- Make BROACHCUTTER known for its after sales support due to which customers will prefer to buy our machines.
- Digital savvy.
Preferred Skills
- Immediate joiners preferred.
Pay range and compensation package
As per qualification & experience
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