Service Manager

3 days ago

Virar MH IN PT Ecological Service Pvt Ltd Full time

JOB DESCRIPTION OF SERVICE MANAGER Build and sustain client relationship to ensure complete client satisfaction Collaborate with the sales team to create new products Manage dispatch procedure to ensure high level of client satisfaction and proficient and effective communications with field staff resources Directly responsible for all field work installation commissioning and other part of work Travelling as and when required Maintaining clients service logs and internal service record in a timely manner Provides clients with regular reports feedback on their service requests Develop maintain relations with clients Collaborating with technical staff to create strategic plans to deliver services Assign task to engineers Coordinating with Regional head Branch Manager as required and responsible for hiring and termination of service engineer conducting performance review of Service Engineer s Initiate technical productivity improvements through field supervision and ensure quality of work to the company s standards Estimation of service repair and replacements Ordering and managing repair parts cycle times Promote and accountable for all aspects of Safety and Risk management including proper notice to proceed signed contracts contract change orders Attending workshops seminars and product training regularly Supervise train and mentor field support specialists or technicians Plan schedule and assign field tasks based on customer needs and technician availability Monitor field service activities to ensure adherence to service level agreements SLAs Develop and implement standard operating procedures for field operations Coordinate with logistics and supply chain teams to ensure timely availability of tools and parts Act as an escalation point for customer issues not resolved at the specialist level Ensure high levels of customer satisfaction through effective service delivery Collaborate with account managers or sales teams to understand client expectations and needs Stay current on product knowledge and support procedures Guide the team on troubleshooting maintenance and system upgrades Support complex or high-priority technical cases when necessary SKILLS Problem-solving Customer service Time management Leadership Good knowledge of electronics circuit repair tracing schematic reading and electronics instruments can be used well Technical Knowledge Project Management Team Management Task delegation Decision Making Requirements- Bachelor s degree in Electronics Electrical Instrumention Engineering 10 years of experience in environmental services or sustainability roles - Strong leadership project management and communication skills Job Type Full-time Pay 30 000 00 - 50 000 00 per month Benefits Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund Work Location In person

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