Ariba Support Consultant

5 days ago

Tirunelveli Tamil Nadu, India Cynosure Corporate Solutions Full time

We are seeking a skilled Ariba Support Consultant with 3-5 years of experience in providing functional and technical support for SAP Ariba modules The ideal candidate will e responsible for troubleshooting resolving user issues managing configurations coordinating with stakeholders and ensuring smooth operation of the Ariba procurement system Key Responsibilities Provide L1 support for SAP Ariba modules Sourcing Procurement Contract Management Supplier Lifecycle etc Analyze troubleshoot and resolve user-reported incidents and service requests with in defined SLAs Perform system monitoring issue tracking and escalation management Support user administration role management and system configuration changes Collaborate with business users and IT teams to gather requirements and provide functional solutions Work with SAP Ariba support teams to resolve complex issues or system bugs Assist in testing and deployment of enhancements patches and upgrades Prepare support documentation FAQs and user training materials Ensure adherence to change management and compliance standards Requirements Bachelor s degree in Computer Science Information Technology or related field 3-5 years of experience in SAP Ariba application support Strong understanding of Ariba modules Procure-to-Pay Sourcing Contracts Supplier Management Hands-on experience in troubleshooting system issues configurations and workflows Knowledge of SAP integration with Ariba CIG PI middleware is an advantage Good understanding of procurement processes and best practices Strong analytical problem-solving and communication skills Ability to work in a fast-paced environment with cross-functional teams Preferred Qualifications SAP Ariba certification s in relevant modules Experience in ticketing tools like ServiceNow Remedy or JIRA Exposure to global support environments and multi-region deployments

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