It Service Desk – L1 Engineer

IT Service Desk - L1 EngineerRole Overview Serve as the first point of contact for IT support via phone chat email and web portal Handle incidents service requests and basic troubleshooting across hardware software and user accounts Key Responsibilities Provide L1 L2 support for laptops desktops printers iPhones MS Office apps Word Excel Outlook etc and in-house tools Perform basic Active Directory tasks user creation password resets group management Escalate unresolved issues per defined matrix and follow up until resolution Maintain high customer service standards and adhere to ITIL ITSM practices Communicate incident service request status to users and contribute to support documentation Coordinate with teams during major incidents and support 24x7 operations as needed Generate reports on call trends and service desk performance Preferred Skills Knowledge Basic understanding of ITIL concepts Incidents Change Problem Management CMDB etc Familiarity with Desktop Services Networking O365 IT Security MCP ITIL certification preferred Experience with Windows 10 Office 2010 and Outlook troubleshooting in networked environments Qualifications Experience Graduate in Engineering or Science 1-2 years of IT Service Desk experience Strong English communication and call handling skills Basic AD administration and incident management experience Behavioral Attributes Strong communication listening and customer service orientation Self-motivated team player adaptable to ambiguity and fast-paced environments Willingness to work flexible hours based on business needs You Belong Here HARMAN is committed to making every employee feel welcomed valued and empowered No matter what role you play we encourage you to share your ideas voice your distinct perspective and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique We also recognize that learning is a lifelong pursuit and want you to flourish We proudly offer added opportunities for training development and continuing education further empowering you to live the career you want About HARMAN Where Innovation Unleashes Next-Level Technology Ever since the 1920s we ve been amplifying the sense of sound Today that legacy endures with integrated technology platforms that make the world smarter safer and more connected Across automotive lifestyle and digital transformation solutions we create innovative technologies that turn ordinary moments into extraordinary experiences Our renowned automotive and lifestyle solutions can be found everywhere from the music we play in our cars and homes to venues that feature today s most sought-after performers while our digital transformation solutions serve humanity by addressing the world s ever-evolving needs and demands Marketing our award-winning portfolio under 16 iconic brands such as JBL Mark Levinson and Revel we set ourselves apart by exceeding the highest engineering and design standards for our customers our partners and each other If you re ready to innovate and do work that makes a lasting impact Important Notice Recruitment Scams Please be aware that HARMAN recruiters will always communicate with you from an harman com email address We will never ask for payments banking credit card personal financial information or access to your LinkedIn email account during the screening interview or recruitment process If you are asked for such information or receive communication from an email address not ending in harman com about a job with HARMAN please cease communication immediately and report the incident to us through HARMAN is proud to be an Equal Opportunity employer HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers All qualified applicants will receive consideration for employment without regard to race religion color national origin gender including pregnancy childbirth or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics HARMAN attracts hires and develops employees based on merit qualifications and job-related performance 2025 HARMAN International All Rights Reserved If you are using a screen reader and are having problems using this website please call 800 645-7484 for assistance