Branch Service In-Charge

2 days ago

Varanasi, India V-Guard Full time

Job Summary : Responsible for managing customer service operations for the Mumbai region, including complaint resolution, product installation support, ASP coordination, and spare planning. Ensures timely service delivery, provides field feedback for product improvements, conducts training, and drives customer satisfaction while maintaining overall service quality. Key Responsibilities: - Oversee all Customer Service (CS) procedures at the Mumbai Branch and ensure seamless coordination. - Possess strong knowledge of V-Guard products and the ability to manage end-to-end service operations. - Monitor customer complaints and product installations specifically Digital UPS, Battery, Solar Power Systems and Stabilizer handled through Authorized Service Providers (ASPs), ensuring timely closure of cases in the CRM system within the defined SLA. - Plan and forecast spare parts requirements for ASPs to ensure uninterrupted service support. - Provide training to ASP staff and ensure timely implementation of any product modifications or process changes. - Identify and develop new service initiatives based on market and customer needs. - Regularly assess the performance and operational health of ASPs to ensure service quality. - Participate in marketing and product review meetings, offering insights and feedback gathered from field service operations. - Prepare monthly service reports and contribute valuable inputs to the product development cycle. - Utilize feedback from customer "Happy Calls" to enhance customer satisfaction levels. - Conduct visits to dealers and channel partners to resolve service-related issues and strengthen support. - Track and analyze repeated complaints or product replacements, taking appropriate actions to reduce recurrence. - Implement corrective measures based on field observations, ASP audits, and service performance reviews. Qualifications required: - Diploma / BE - Electronics or Electrical engineering. - 5-10 years experience in Customer Service field. - Good experience in Electronics products like Stabilizer, DUPS, Battery & Solar power system products service field. - Should be fluent in Marathi, Hindi and English languages.

  • Branch Manager

    2 weeks ago

    Varanasi, India UMIND CONSULTING Full time

    Branch Manager – Branch banking A. Organization Context Position Title: Branch Manager Employee Name: Designation: Department: Branch Banking Location: Branch Reports to: Cluster Head Reported by: - B. Job Objective To lead the overall business & operations of the branch through exceptional customer service, smooth flow of banking operations and...

  • Branch Sales Non Metro

    21 hours ago

    Varanasi, India Kotak Securities Full time

    **Department**:Broking Channel** **Designation**:Branch Sales - RM** **Grade: E1/ E2 - Assistant Manager OR Deputy Manager** **Years of Exp: 1 to 4 yrs** **Reporting to: M6** **Location: Varanasi **Roles**: - Responsible for new client acquisition, building new relationships and deepening relationships with the existing clients - Will be responsible...

  • Regional Manager-Customer 360

    6 days ago

    Varanasi, Uttar Pradesh, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionJD – Regional Manager – Customer 360  DepartmentCustomer 360LocationRespective Regions Number of Positions1Reporting RelationshipsRBHPosition GradeDVP / AVPWith Customer Centricity being the core focus of the Bank, comes the need of focusing on input parameters and the Relationship Managers to be able to drive a change. To help our frontline...

  • Managed Services Specialist

    1 week ago

    Varanasi, India Whatjobs IN C2 Full time

    Managed Services Consultant L2/L3 Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our...

  • (Immediate Start) Sr. Sales Executive-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branches Operations

    4 weeks ago

    Varanasi, India Kotak Mahindra Bank Limited Full time

    Job Description Sr.Sales Excecutive-Tractors and Farm Equipments (TFE)-Marketing Branches Operations JOB DESCRIPTION Job Role: .Enhancement of Deposit pool from Customers .Establishing standards and delivery of service .Sale of non-deposit products. Cross selling targets progressively .Sale of MF and Insurance products .Fee Income .Branch Administration...

  • Regional Manager-Customer 360

    3 days ago

    Varanasi, India Kotak Mahindra Bank Limited Full time

    Job Description JD - Regional Manager - Customer 360 Department Customer 360 Location Respective Regions Number of Positions 1 Reporting Relationships RBH Position Grade DVP / AVP With Customer Centricity being the core focus of the Bank, comes the need of focusing on input parameters and the Relationship Managers to be able to drive a change. To help our...

  • Regional Manager-customer 360

    3 days ago

    Varanasi, Uttar Pradesh, India Kotak Mahindra Bank Full time

    Job Category KMBL Degree Level Bachelor s Degree JD - Regional Manager - Customer 360 Department Customer 360 Location Respective Regions Number of Positions 1 Reporting Relationships RBH Position Grade DVP AVP With Customer Centricity being the core focus of the Bank comes the need of focusing on input parameters and the Relationship Managers to be able to...

  • Branch in Charge for Agra City

    4 days ago

    Chaukaghat, Varanasi, Uttar Pradesh, India Fly Logistics Full time

    Handle all brach related work and also get better relation with customer Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person

  • Relationship Officer

    1 week ago

    Varanasi, India Talent Basket Consultancy Full time

    **Reporting To** Branch Manager/ Branch Relationship Manager **Purpose of the Job** ICICI Bank offers a wide array of financial products like Savings Account, Current Account, Salary Account and Farmer Finance etc. to its customers in rural. Our Branch Relationship Officers are the first level of customer interaction who are responsible for creating new...

  • Relationship Officer

    1 week ago

    Varanasi, India Talent Basket Consultancy Full time

    **Reporting To** Branch Manager/ Branch Relationship Manager **Purpose of the Job** ICICI Bank offers a wide array of financial products like Savings Account, Current Account, Salary Account and Farmer Finance etc. to its customers in rural. Our Branch Relationship Officers are the first level of customer interaction who are responsible for creating new...