Managed Services Specialist

3 days ago

Varanasi, India Whatjobs IN C2 Full time

Managed Services Consultant L2/L3 Brennan. Where true performance thrives. At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology. Why join Brennan True performance for our customers starts with a true belief in our people. It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members. True rewards In addition to competitive remuneration, Brennan offers extensive benefits, including: Training and certification bonuses Culture Awards that recognise excellence Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors Vibrant, fun social activities. An environment that embraces learning and development The Role As a key member of the Managed Services team, you will be providing onsite and remote IT support to our Managed Services clients. You will provide 2nd and 3rd level IT support for your assigned clients. This role requires someone that has the ability to solve the most complex, high-impact challenges faced by our customers in a timely and efficient manner.You will take complete technical ownership of your assigned clients, and ensure we deliver excellence in customer service, provide the highest possible level of technical assistance, while adhering to service level agreements. The role requires a very advanced degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes. Role Responsibilities Ensure support SLA targets are achieved Provide L2/3 support for service delivery teams and resolve technical issues Ensure adherence to ITIL standards, specifically in executing effective Problem and Change Management processes to minimize impact and risk. Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed. Ensure service quality through technical competence and attention to detail Strive for high levels of customer feedback scores Maintain effective communications with your clients Ensure adherence to our Service Delivery policies, processes and procedures Work with Senior Consultants and

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