Quality Analyst

6 days ago

Bengaluru, India Pole To Win (PTW) Full time

Job Description Responsibilities: - The primary task of the quality analyst is transaction monitoring and providing actionable insights. - Comprehensive documentation of every coaching opportunity. Share realtime feedback with the coach to ensure that corrective measures are taken. - Participate in team huddles and share updates and best practices. - Participate in calibration sessions and exchange ideas with team members to ensure that everyone is on the same page. - Provide actionable data to various internal support groups. - Generate account specific Quality reports based upon predefined criteria and provide inputs to Operations. - Create & maintain accurate database for audits and other analysis. - Publishing weekly/monthly reports based on the audits performed for the mentioned tenure. - Participate in design of call monitoring formats and quality standards. - Compile and track performance at team and individual level. 3 - Participate in customer and client listening programs to identify customer needs and expectations. - Assist with creation of external quality reports for management review. 13. Supporting the Ops team with chats/tickets based on need. - An analytical approach to spot and highlight areas of improvement. - Domain Knowledge: In-depth understanding of the product. - Good verbal, written and interpersonal communication skills. - Ability to utilize Microsoft appl Role:Quality Analyst Industry Type:Animation & VFX Department:Quality Assurance Employment Type:Full Time, Permanent Role Category:Business Process Quality Education UG:Any Graduate PG:Any Postgraduate

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