Technical Support Engineer

2 weeks ago

Ahmedabad India CAVITAK Full time

Job Description CAVITAK with its 375 member strong team (referred to as Cavs) are engaged in below Business Verticals: Retail Distribution - Mobile & Consumer Goods Value-Added Tech Distribution - Audio & Video, Fire, Security, Automation, Network & Power Solutions and Fundamental Resource Management & AI Global Commerce - Launchpad for global and Indian brands on e-commerce platforms About the Role: We are looking for a Technical Support Engineer who will provide hands-on support, troubleshooting, and technical expertise for our Fire Alarm and Fire Detection Systems. If you're passionate about safety technology, enjoy solving technical challenges, and like working closely with customers and field teams, this role is for you What You'll Do: - Provide technical assistance for installation, commissioning, and maintenance of fire alarm systems (addressable & conventional). - Diagnose and troubleshoot system faults and ensure timely issue resolution. - Coordinate with service teams and customers to deliver on-site and remote support. - Conduct testing, preventive maintenance, and documentation for service activities. - Support the sales and projects team with product knowledge and technical inputs. - Train end-users and internal teams on system operation and best practices. - Stay updated on product developments, firmware updates, and safety standards. What We're Looking For: - Diploma / B.E. / B.Tech in Electronics, Electrical, Instrumentation, or Fire & Safety Engineering. - 13 years of experience in technical support or maintenance of Fire Alarm Systems. - Hands-on experience with panels and detectors. - Strong understanding of wiring diagrams, control panels, and system networking (RS-485, Modbus, etc.). - Excellent problem-solving and communication skills. - Ability to work independently and manage field visits as required. Why Join Us: - Opportunity to work with advanced fire safety technologies. - Supportive and growth-oriented work culture. - Exposure to large-scale safety projects across industries.

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