Desktop Suppor Engineer

4 weeks ago

Kolkata Jharsuguda Dibrugarh, India MFX Infotech Private Limited Full time

Job Description

Hi We are Hiring

DESKTOP SUPPORT ENGINEER

Location: Kolkata , Dibrugarh, Jharsuguda & Pan India (for other locations ask us if the vacancy is in your city)

How to apply

Drop your CV:

WhatsApp Share your CV: 6397556159

Mail us: [Confidential Information]

JOB Description:

Responsibilities

Address user tickets regarding hardware, software and networking Like outlook configuration , os installation, Printer Support, Hardware & Network Support

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Requirements and skills

Proven work experience as a Desktop Support Engineer,Technical Support Engineer or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude.

WhatsApp Share your CV: 6397556159

Mail us: [HIDDEN TEXT]

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