IT Desktop Support Technician

**Description**:
Reporting to a Senior Engineer, you will be responsible for providing knowledgeable advice and using your expertise to help end users solve their technology issues. This position would be ideal for individuals with up to three year’s experience in IT Desktop Support, and a desire to join a growing company.

This position will require being in the office 5 days a week, flexibility and the drive to go beyond the core hours when needed, ensuring we all fulfil our goals. All team members are encouraged to build their professional reputation within the industry and are supported by some of the most well-regarded energy sector commentators. You must be able to work independently, as well as be capable of planning and prioritising to achieve success. In exchange, we offer excellent remuneration, a high-performance culture, with challenging and exciting work.

**Key Responsibilities**:

- Operating, supporting and monitoring Desktop Infrastructure services, products and platforms to serve a variety of user needs
- Identifying and resolving technical problems ensuring that the work is carried out within agreed service levels and in accordance with department guidelines
- Helping with implementations, deployments and changes
- Preparing and setting up of new desks/computers
- Managing the IT inventory across all sites
- Maximising the use of tools and technologies to deliver operational excellence
- Maintain and update existing Knowledgebase documentation
- Broader ad-hoc project support when required

**Requirements**:

- A minimum of one years’ experience working in a face-to-face environment doing 1st & 2nd line Support for Windows.
- A Bachelor’s degree in Computer Science, Computer Engineering, or a related IT field.
- Windows 10/11 relevant certification or proven experience.
- Good understanding of networking concepts including DNS, DHCP, TCP/IP, SUBNETTING, NAT, VLANS, FIREWALLS, VPN.
- Good knowledge of Microsoft Office Toolset.
- Good understanding of Active Directory, Office 365, Entra
- Good general computer hardware and networking knowledge
- Good communicator whether face-to-face, telephone or electronic interaction

**Our Culture & Benefits**:
Welcome to our unique workplace where a passion for our industry-leading product sits at the heart of who we are.

Life at EA is completely eclectic, fostered through the global nature of the business and a real appreciation of the many cultures of our diverse team. We unite as a single, cohesive team through an array of social clubs that cater to a spectrum of interests, from running and yoga to football and culinary adventures. These groups create a collegial and dynamic atmosphere that extends beyond work, promoting a healthy and balanced lifestyle for our team.

Our strategically located offices are all set in prestigious buildings, offering you the convenience of nearby gyms, retail therapy, diverse dining options, and accessible public transport.

Our office spaces are thoughtfully equipped to enhance your day-to-day experience whether working independently or collaborating with teammates. Enjoy the simple pleasures of a freshly brewed coffee, healthy snacks, and a social space for celebratory moments. One of the unique traits of life at Energy Aspects is the way our international colleagues often delight us with treats from around the globe. It’s safe to say you’ll never go hungry in our offices

We recognise your contribution with a competitive compensation package that includes annual bonuses, comprehensive private health insurance, and substantial pension contributions. Additionally, we offer company share options, subsidised gym memberships, and a generous holiday policy to support your financial and personal well-being.

Join a company that values your professional growth and personal fulfilment, all within a supportive and engaging environment.

**About Energy Aspects**:
Energy Aspects is a data & intelligence company that provides analysis of energy markets. We offer our clients in-depth coverage of market fundamentals, price movements and the geopolitical context. All of our research is independent and draws on our extensive proprietary data models and network of contacts within the global oil and gas industry.

Our goal is to provide strategic advice, based on data models and objective analysis, to each of our customers. We offer a selection of subscription services, spanning our products, to meet the needs of different client groups.
- We are proud to be an equal opportunity employer and promote diversity within our workforce. As an international business we are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law._