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Desktop Support Admin

4 weeks ago

Kolkata, India Tata Consultancy Services Full time

Greetings from TCS Job Title : End User Computing Desktop Support Admin Job Location : Kolkata Experience required : 4-8 years Job Description: Must-Have • 3-4 Year Experience as an EUC administrator Install, troubleshoot and repair desktop/laptop issues (both hardware/software) Install Standard SOE Image on Desktops and Laptops. Install, configure and troubleshoot standard applications (MS Office, Adobe, etc.) Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation. Provide technical assistance and training to end users on computer operating systems and Standard applications. Instruct and assist end users in the use of computer equipment, software and accessories. Document all support activity within the IT Incident and Change Management tracking tool. Ensure standard operating procedures and known error logs are kept up to date. Support and monitoring of critical systems and services. Patching and build of desktop, Laptops and mobile devices. Systems backup monitoring and reporting Participate in monthly Inventory Audits Follow Asset Management policies and ensure CMDB records are updated accurately and consistently Completing ad-hoc tasks set by the EUC Team Lead/Operations Manager Flexibility to work out of hours to meet business requirements To work 9 hour shift and/or as per business requirements