Senior Customer Success Manager

Job Description About the Role: You will be responsible for providing complete support to the Europe customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. You will be supporting Europe region based out of India and will work in shift (timing: 1:00 PM IST to 10:00 PM IST) What will you do: - Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans) - Develop an intimate understanding of your customers businesses, conduct health checks - Develop a network of champions within each account through education, coaching, and strong influencing skills - Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews - Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals - Be an expert on trends and best practices for digital marketing and analytics - Enlighten our customers with insights gleaned from their own data and industry trends - Ensure customers get maximum value from CleverTap by leveraging full platform functionality - Liaison between your customers and all the internal teams - Handle customer concerns with confidence, putting them at ease. What we are looking for: Must Haves: - Graduation- B.E (Computer Science) /B.E(Information Technology) /B.Sc (IT) - 6+ years of experience as a Customer Success Manager or Account Manager, preference for marketing, agency, or consulting experience - Strong technical aptitude. Can confidently project manage a technical project with many moving pieces - Flexibility to travel across India Good To Have: - Experience in SaaS - Post-Graduation- MBA Marketing, PGDM, Diploma courses in Digital Marketing Measures of Success: - Retention Rates: Client renewal and churn rates - Product Adoption: Depth and breadth of platform features utilized by clients. - ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform - Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback - Expansion: Measured through upsell & cross-sell of our platform Who you will report to: Chief Customer Officer Why join us - Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation. - You are passionate about technology and its impact on the high-growth mobile technology space - Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide. - Flourish in an Environment that Nurtures Growth and Curiosity Learn More Get to know us better before you apply Check out our product documentation, blog, and customer stories to see how we work and what we value. - Clever.AI - Blogs - Redefining Customer Engagement in the AI Era - TesseractDB - CleverTap Product Demo About CleverTap: CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brandsincluding marquee Fortune 500 companies to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2's Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships. At the forefront of our innovation is Clever.AI, driving the next wave of AI-powered engagement. With Clever.AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, So Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. For more information, visit https://clevertap.com/ or follow us on Linkedin and X. Join us in shaping the future of engagement. CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.