Service Desk Quality Analyst

1 week ago


Bengaluru, Karnataka, India Eteam Full time
Job Description

Technical Experience :

a: Good knowledge about ITSM lifecycle and ITIL framework

b: Good knowledge about internal quality process

c: Knowledge about Calibration

d: Ability to provide effective feedback and coaching to improve individual and process level quality

e: Demonstrate flexibility to meet client requirements

f: Three to four years of experience

g: Minimum one year of experience as a Quality Analyst

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