IT Service Desk Analyst

9 hours ago

Bengaluru, Karnataka, India Market Cloud Ltd Full time

IT Service Desk Analyst – French Speaking

Location: Chennai, or Coimbatore India

Language: French speaking

Office based: Hybrid 3 days a week at office.

Experience level: 1 to 6 Yrs

Pls Share CV in word format along with Notice Period and Current CTC to :

Key Responsibilities:

  • Act as the first point of contact for all IT-related queries and incidents via phone, email, or ticketing system.
  • Provide technical support in French and English for hardware, software, network, and application issues.
  • Troubleshoot and resolve incidents within agreed SLA timelines or escalate to appropriate teams when necessary.
  • Log all incidents and requests accurately in the Service Management tool.
  • Follow standard procedures for proper escalation of unresolved issues.
  • Collaborate with other IT teams to ensure seamless service delivery.
  • Contribute to the creation and maintenance of technical documentation and knowledge base articles.
  • Support remote users and ensure proper functionality of VPN, remote desktops, and other remote access tools.
  • Assist with onboarding and offboarding of employees, including account setups and deactivations.

Key Requirements:

  • Fluent in French and English (written and spoken).
  • Proven experience in a Service Desk / IT Support role (1–6 years preferred).
  • Good understanding of Windows OS, Microsoft Office Suite, Active Directory, and basic networking.
  • Familiarity with ITSM tools such as ServiceNow, BMC Remedy, or similar.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced, team-oriented environment.
  • Willingness to work in shifts or weekends (if required).

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