Operations Analyst

4 weeks ago

Bengaluru, Karnataka, India Amazon Full time

DESCRIPTIONAmazon is a fast paced dynamic company with a focus on being the most customer-centric company in the world Amazon offers services to retailers in India to sell on www amazon in and grow multi-channel commerce Amazon is known across the globe as the most trusted company on the Internet We are committed to delivering an exceptional customer experience Amazon Payments processes billions of secure on-line transactions via a number of payment mechanisms including credit cards convenience store payment net-banking digital cash cash on delivery and electronic gift certificates Amazon Payments owns and maintains the software platform which processes 20 payment methods worldwide Transactions are processed on behalf of thousands of merchants including Amazon in CERT within the payment operations team handle queries which require in-depth review and could not be resolved in the first instance by the customer service CS team The escalations are raised via tickets TT SIMs by the CS team to CERT which have to be resolved within defined SLA S These involve deep dive into multiple systems and collaborate with payment partners business and product stakeholders to provide the resolution and enhance client experience The ideal candidate is a motivated self-starter that can work independently in a fast paced ambiguous environment with limited supervision He or she must be a fast learner who can quickly absorb the nuances of Amazon s varied payment offerings as well as the behaviour of Amazon s internal systems He or she will be analytical and data driven in decision making with a demonstrated ability to drive issues to completion The candidate must have superior verbal and written communication skills and be comfortable presenting issues to management Key job responsibilities Ability to dive deep into a problem perform Root Cause Analysis and identify constraints to recommend a solution - on this we will test the candidate s ability to think logically through a given issue structure their thoughts identify the problem correctly and then recommend appropriate solutions Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business Proficiency in SQL Exposure to back office operations escalation management and troubleshooting environments Experience in managing high priority queuesBASIC QUALIFICATIONS- Bachelor s degreePREFERRED QUALIFICATIONS- 1 years of operations experienceOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit https amazon jobs content en how-we-hire accommodations for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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