
Operations Analyst
1 day ago
Type: Contract - Remote (India-based)
Location Preference: Bengaluru candidates only
We are looking for a detail-oriented Operations Analyst I to support application workloads across multi-cloud environments (GCP, AWS, Azure). This role involves monitoring systems, handling incidents, managing tickets, and ensuring smooth communication with internal teams and external vendors.
About the Role:
Key Responsibilities:
- Monitoring and supporting SaaS applications (Level 1 support)
- Tracking and resolving alerts from application, network, and infrastructure monitoring dashboards
- Working through issues and service requests from a ticketing system
- Assisting in basic troubleshooting of production environments
- Managing communications via email and phone with internal teams, third-party vendors, and financial institutions
- Following and updating Standard Operating Procedures (SOPs)
Basic Qualifications:
- Strong written and verbal communication skills (essential for working with US-based teams)
- Some experience in application support (cloud or on-premises)
- Ability to perform basic troubleshooting of production issues
Preferred Qualifications:
- Experience in the Banking or FinTech industry
- Familiarity with observability tools like Dynatrace, SolarWinds, or GCP monitoring solutions
Looking forward to discussing this opportunity with you Please feel free to share your resume to shivangi.uniyal@stellarconsulting.com
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