Operations Analyst

4 weeks ago

Bengaluru, Karnataka, India Stellar Consulting Solutions, LLC Full time

Job Title: Operations Analyst I

Type: Contract - Remote (India-based)

Location Preference: Bengaluru candidates only

We are looking for a detail-oriented Operations Analyst I to support application workloads across multi-cloud environments (GCP, AWS, Azure). This role involves monitoring systems, handling incidents, managing tickets, and ensuring smooth communication with internal teams and external vendors.

About the Role:

Key Responsibilities:

  • Monitoring and supporting SaaS applications (Level 1 support)
  • Tracking and resolving alerts from application, network, and infrastructure monitoring dashboards
  • Working through issues and service requests from a ticketing system
  • Assisting in basic troubleshooting of production environments
  • Managing communications via email and phone with internal teams, third-party vendors, and financial institutions
  • Following and updating Standard Operating Procedures (SOPs)

Basic Qualifications:

  • Strong written and verbal communication skills (essential for working with US-based teams)
  • Some experience in application support (cloud or on-premises)
  • Ability to perform basic troubleshooting of production issues

Preferred Qualifications:

  • Experience in the Banking or FinTech industry
  • Familiarity with observability tools like Dynatrace , SolarWinds , or GCP monitoring solutions

Looking forward to discussing this opportunity with you Please feel free to share your resume to

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