Front Office Associate

POSITION SUMMARYAssist staff with expediting problem payments e g problems processing credit card Follow up with guest regarding satisfaction with guest-related issues Process all guest check-ins by confirming reservations assigning room and issuing and activating room key Process all payment types such as room charges cash checks debit or credit Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations Process all check-outs including resolving any late and disputed charges Answer record and process all guest calls messages requests questions or concerns Coordinate with Housekeeping to track readiness of rooms for check-in Run daily reports number of arrivals departures identify any special requests and check reports for accuracy Cash guests personal checks and traveler s checks Review shift logs daily memo books and document pertinent information in logbooks Count bank at the beginning and end of shift Balance and drop receipts according to Accounting specifications Assist management in training motivating and coaching employees serve as a role model Report accidents injuries and unsafe work conditions to manager complete safety training and certifications Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information Anticipate and address guests service needs Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Ensure adherence to quality expectations and standards Stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience At least 1-year related work experience Supervisory Experience No supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you