Area Manager

DESCRIPTION Amazon Operations primarily consist of Inventory planning supply chain warehouse management transportation 3P seller order fulfillment customer returns customer service The tasks handled by operations have a direct impact on customer experience with Amazon com You will work with the Leadership team at to improve existing systems or processes or devise new ways and reduce defects to serve Amazon s customers better You will be required to analyze data interact with cross functional teams recommend and pilot improvements that will help us serve our customers better in line with our goal to be the Earth s Most Customer Centric Company Drives creation of staffing plans schedules quality initiatives process change initiatives and other Change Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan Sets clarifies requirements and expectations for Area Managers Measures performance provides feedback and holds Team leads accountable for their performance and the performance of their departments Takes proactive steps to ensure that best practices are shared across all departments shifts and among the network Works closely with support staff HR Manager Financial Manager Facilities Manager S LP Manager and Other Ops Managers IT Manager to build and secure support and resources for projects and initiatives in his her area as well as providing needed support and resources for other staff initiatives Able to address operational and personnel issues affecting functional area Surface issues with potential to affect multiple functional areas along with ideas for solutions to Sr Ops General Manager and or HR Four key areas that you ll always focus on are the safety quality customer experience and productivity of your department Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals Support all safety programs and OSHA compliance to ensure a safe work environment for all associates Proactively identify and lead process improvement initiatives and Lean tools Key job responsibilities Drives creation of staffing plans schedules quality initiatives process change initiatives and other Change Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan Sets clarifies requirements and expectations for Area Managers Measures performance provides feedback and holds Team leads accountable for their performance and the performance of their departments Takes proactive steps to ensure that best practices are shared across all departments shifts and among the network Works closely with support staff HR Manager Financial Manager Facilities Manager S LP Manager and Other Ops Managers IT Manager to build and secure support and resources for projects and initiatives in his her area as well as providing needed support and resources for other staff initiatives Four key areas that you ll always focus on are the safety quality customer experience and productivity of your department Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals BASIC QUALIFICATIONS - 3 years of employee and performance management experience - Bachelor s degree or equivalent or 2 years of Amazon blue badge FTE experience - Work a flexible schedule shift work area including weekends nights and or holidays PREFERRED QUALIFICATIONS - 1 years of performance metrics process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner