Urgent: Vip Support Engineer(Dadar

2 weeks ago


Navi Mumbai Mumbai City Mumbai, India Team Computers Private Limited Full time

Job Description

Description

We are seeking a skilled Vip Support Engineer to join our team. The successful candidate will be responsible for providing technical support to our VIP clients and ensuring their satisfaction. The ideal candidate will have a solid technical background and excellent communication skills.

Responsibilities

- Provide technical support to VIP clients via phone, email, and chat
- Resolve technical issues and troubleshoot software and hardware problems
- Collaborate with other teams to resolve complex issues
- Escalate issues as necessary to senior engineers
- Maintain accurate records of client interactions and technical issues
- Provide feedback to product teams to improve product functionality and user experience

Skills and Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3-8 years of experience in technical support or a related field
- Strong knowledge of operating systems, networks, and software
- Experience with cloud computing platforms such as AWS or Azure
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills


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