Intern - Customer Success

2 weeks ago


Gurgaon, Haryana, India Spyne Full time
Job Description

Skills:
CRM Software, Customer Retention Strategies, Data Analysis, Communication Tools, Customer Feedback Systems, Problem Solving, Time Management, Team Collaboration Tools,

Customer Success Intern

Who are WE

At Spyne, our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI-powered solutions are designed to transform the car visuals into premium studio visuals. Dealerships & marketplaces across the US & Europe, are able to better engage their online visitors, driving greater customer showroom visits, and eventually sales.

Spyne aims to expand into additional software segments within the used-car market, addressing the specific needs of dealerships. Leveraging our go-to-market strategy, we plan to cover all aspects of the dealer journey, from acquiring and appraising cars to listing, marketing, selling, and managing customer relationships.

The Spyne team, located in Gurugram, India, aims to be the leading software provider in the used-car market. Supported by top investors like Accel Partners and Storm Ventures, as well as experienced founders, we believe in revolutionizing Digital Production for greater efficiency and intelligence.

Know More About Us Here

Yourstory - https://bit.ly/3LXUVn9

Spyne x AWS - https://bit.ly/47BrVxj

Auto - https://www.youtube.com/watchv=yZBOiKKj9_s

About The Role

As a Customer Success Intern, you will be responsible for assisting the team in onboarding, engaging, and retaining our customers while ensuring they have a seamless experience with our AI-powered platform. This role provides hands-on experience in customer relationship management, onboarding, and project execution in a dynamic, fast-paced SaaS environment.

This is a 5-day work-from-office role in the US shift (06 PM - 03 AM).

Key Responsibilities

- Customer Onboarding & Engagement: Assist in guiding new customers through the onboarding process, ensuring a smooth setup and adoption of our AI-powered tools.
- Customer Relationship Management: Act as the first point of contact for customer queries, troubleshooting issues, and escalating when necessary.
- Data-Driven Insights: Analyze customer feedback and usage trends to suggest improvements for enhanced customer experience.
- Process Improvement: Support the Customer Success team in streamlining workflows and improving client communications.
- Renewals & Upsells: Identify customer needs and share insights with the sales team for upsell opportunities.
- Cross-Functional Collaboration: Work closely with the Product, Sales, and Marketing teams to align customer success strategies.

What Were Looking For

- Pursuing or recently completed a Bachelor&aposs or Masters degree in Business, Marketing, Communications, Technology or a related field.
- Strong communication skills (verbal & written) with the ability to engage and support US-based customers.
- Passion for customer success and relationship management in a SaaS-based B2B environment.
- Basic understanding of CRM tools (Salesforce, HubSpot) and customer success platforms (Gainsight, Rocketlane) is a plus.
- Strong problem-solving skills and ability to handle multiple projects in a fast-paced environment.
- Willingness to work in a US shift (06 PM - 03 AM) from our Gurgaon office.

Why join Spyne

- We are a buzzing start-up trusted by the worlds leading investors
- Highly meritocratic culture with a lot of autonomy and accountability
- Best-in-class employee benefits, we provide the machine of your choice, and tools of your choice so that you can do your best work
- We are obsessed with delivering the best experience to our customers and also obsess about delivering the best experience to all Spynians

  • Gurgaon, Haryana, India Spyne Full time

    Customer Success InternWho are WE?At Spyne, our mission is to revolutionize automotive retailing. Every year, 52 million cars are sold in the US, for a combined worth of $1700 billion, and, valuing the used-car market at $1000 billion. Our new-age, Generative AI-powered solutions are designed to transform the car visuals into premium studio visuals....


  • Gurgaon, Haryana, India EXLY Full time

    About Exly:Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from India's top VC funds. The company is founded by IIT Kharagpur /...


  • Gurgaon, Haryana, India Real Time Data Services Full time

    Job Description We are seeking a skilled Customer Success/Service Representative to join our team. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and experience working with customers in the US and international time zones. Responsibilities Develop and maintain strong relationships with customers by...


  • Gurgaon, Haryana, India Holiday Tribe Full time

    About Us:  Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...


  • Gurgaon, Haryana, India Nat Habit Full time

    Join NatHabit as a Customer Success Executive About the Role:As a Customer Success Executive, you'll ensure driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with teams to enhance service delivery and product insights. Responsibilities:- Handling Chats, Emails, and outbound calls.- Monitor and support...


  • Gurgaon, Haryana, India ARKANCE IN Private Limited Full time

    Job Overview: As a Customer Success Advisor, you will be the primary point of contact for our clients, ensuring they receive the highest level of support and guidance throughout their journey with our company. You will act as an advocate for the customer, proactively addressing their needs, identifying opportunities for growth, and helping them achieve...


  • Gurgaon, Haryana, India Nat Habit Full time

    Join NatHabit as a Customer Success ExecutiveAbout the Role:As a Customer Success Executive, you'll ensure driver satisfaction by building strong relationships, addressing concerns proactively, and collaborating with teams to enhance service delivery and product insights.Responsibilities:- Handling Chats, Emails, and outbound calls.- Monitor and support...


  • Gurgaon, Haryana, India myGwork Full time

    Role OverviewThe Customer Health Process Manager will play a pivotal role within the Customer Excellence organization, ensuring the development, implementation, and continuous improvement of customer health scoring processes. This position will work closely with internal stakeholders as well as external vendors to build and maintain a Customer Success (CS)...


  • Gurgaon, Haryana, India Real Time Data Services Full time

    Job Description:We are seeking a skilled Customer Success Manager to join our team. In this role, you will be responsible for developing and maintaining strong relationships with customers, identifying areas for improvement, and providing recommendations to ensure their continued success.About Our Team:We are a group of companies excelling in global...


  • Gurgaon, Haryana, India RegisterKaro Full time

    Job Title : Customer Success Manager Employment Type : Full-time Job Summary We are looking for a proactive and results-driven Customer Success Manager to join our team. The ideal candidate will be responsible for ensuring our customers achieve their desired outcomes through the effective use of our products and services. You will focus on building strong,...


  • Gurgaon, Haryana, India McCormick & Company Full time

    **Job Description**We are seeking a highly skilled and experienced individual to fill the role of head of customer success. This leadership position will oversee the development and implementation of strategies to drive customer satisfaction, loyalty, and retention. As a key member of our customer service team, you will collaborate closely with...


  • Gurgaon, Haryana, India Holiday Tribe Full time

    About Us Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...


  • Gurgaon, Haryana, India Real Time Data Services Full time

    Job DescriptionWe are seeking a highly skilled Customer Success Manager to join our team at Real Time Data Services. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with customers, identifying areas for improvement, and providing recommendations to enhance their experience.About UsFounded in...


  • Gurgaon, Haryana, India Real Time Data Services Full time

    About the RoleAt Real Time Data Services, we are seeking an experienced Customer Success Manager to join our team. As a key member of our customer-facing organization, you will be responsible for developing and maintaining strong relationships with customers, identifying areas for improvement, and providing recommendations to drive business growth.The ideal...


  • Gurgaon, Haryana, India ARKANCE IN Private Limited Full time

    Job OverviewAs a Customer Success Advisor at ARKANCE IN Private Limited, you will be the primary point of contact for our clients. Your role is to ensure they receive the highest level of support and guidance throughout their journey with us.Key ResponsibilitiesAssist new customers with onboarding and provide training sessions as needed.Build and maintain...


  • Gurgaon, Haryana, India AiSensy Full time

    About AiSensy AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Skullcandy, Vivo, Rentomojo, Physicswallah, Cosco grow their revenues via WhatsApp. Enabling 50,000+ Businesses with WhatsApp Engagement & Marketing 400cr+ WhatsApp Messages done between Businesses and Users via AiSensy Working with top brands like Skullcandy,...


  • Gurgaon, Haryana, India RegisterKaro Full time

    Job Title : Customer Success StrategistJob Summary We are looking for a proactive and results-driven Customer Success Strategist to join RegisterKaro. The ideal candidate will be responsible for ensuring our clients achieve their desired outcomes through the effective use of our products and services. You will focus on building strong, lasting relationships...


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...


  • Gurgaon, Haryana, India Glood - Personalization & Experience For Shopify Full time

    Join Our Dynamic Team At Glood.AI, customer success is the cornerstone of everything we do. We're looking for a passionate and driven Customer Success Manager to join our team and ensure our customers achieve maximum value from our platform. If you thrive on building meaningful relationships, solving problems, and driving long-term customer satisfaction, we...