Head of Customer Success

4 days ago


Gurgaon, Haryana, India McCormick & Company Full time

**Job Description**

We are seeking a highly skilled and experienced individual to fill the role of head of customer success. This leadership position will oversee the development and implementation of strategies to drive customer satisfaction, loyalty, and retention. As a key member of our customer service team, you will collaborate closely with cross-functional teams to deliver exceptional customer experiences.

Main Responsibilities:

  • Develop and execute customer success strategies to drive business growth, improve customer satisfaction, and increase loyalty.
  • Collaborate with sales, marketing, and product teams to align customer needs with business objectives.
  • Lead the development of customer service personnel, providing training and coaching to enhance their skills and performance.
  • Monitor and report on customer service metrics, ensuring alignment with business objectives and targets.
  • Establish strong relationships with internal stakeholders to ensure cohesive customer-facing interactions.

Qualifications:**

A bachelor's degree in business, supply chain, or a related field is required. Minimum 3 years of experience in customer service, supply chain, or a related field is preferred. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams.



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