Customer Success Manager

3 weeks ago


Gurgaon, Haryana, India Real Time Data Services Full time
Job Description

We are seeking a skilled Customer Success/Service Representative to join our team. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and experience working with customers in the US and international time zones.

Responsibilities
  • Develop and maintain strong relationships with customers by performing regular health checks and becoming a trusted advisor for their needs and interests.
  • Write and track customer usage of our products or services, identifying areas for improvement and providing recommendations.
  • Assist in delivering ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals.
  • Implement and collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention.
  • Use your analytical skills to handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution.
  • Contribute to providing regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams.
Requirements
  • Bachelor's degree in business, engineering, or a related field.
  • 3+ years of experience in Customer Success/Service.
  • Experience working with US and international customers and time zones.
  • Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms.
  • Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions.
  • Able to work independently and as part of a team in a fast-paced, dynamic environment.


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