Customer Success Manager
3 weeks ago
Customer Success Manager
Location: Gurgaon
Key Responsibilities
- Act as a trusted advisor to clients, building strong relationships and understanding their business goals.
- Identify upselling and cross-selling opportunities, collaborating with sales to meet client needs.
- Address client queries, concerns, and escalations promptly, working with technical teams as needed.
- Track and report on key account health metrics like customer satisfaction, retention, and usage trends.
Experience:
- 4+ years of experience in customer success, account management, or a related role within a SaaS or HR-Tech organization.
- Proficient in MS Office and project management tools
- Strong communication and problem-solving skills
Ready to make an impact Apply now at https://careers.peoplestrong.com/job/joblist
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