Front Office Executive

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Front Office Executive Client UBS Location Hyderabad Aquila Centaurus Department Facilities Management - Front Office Services Reports To Facilities Manager Site Lead Position Overview We are seeking a professional and personable Front Office Executive to manage reception desk operations and provide exceptional front-of-house services across UBS Hyderabad s prestigious Aquila and Centaurus locations This role requires a customer-focused individual who can seamlessly transition between locations serving as the first point of contact for employees clients and visitors while maintaining the highest standards of professional service Key Responsibilities Reception Desk Management Serve as the primary face of UBS at reception desks across both locations Manage all incoming calls transferring to appropriate personnel efficiently Greet and assist employees clients and visitors with professionalism and warmth Handle reception desk inquiries and provide accurate information about the organization Maintain reception area cleanliness organization and professional presentation Manage reception supplies equipment and ensure all systems are operational Multi-Location Operations Operate flexibly between Aquila and Centaurus locations as per operational requirements Maintain consistent service standards and professional protocols across both sites Adapt to location-specific procedures contacts and operational nuances Support seamless coordination between front office teams at both locations Ensure continuity of service during staff rotations and location transitions Visitor Management Guest Services Manage comprehensive visitor registration and check-in processes Verify visitor identities issue temporary access cards and maintain visitor logs Coordinate visitor escorts and meeting room arrangements Handle VIP and executive-level guest reception with enhanced service protocols Manage visitor parking arrangements and facility orientation Ensure compliance with security protocols and access control procedures Call Management Communication Handle high-volume incoming calls with professionalism and efficiency Route calls to appropriate departments and personnel accurately Take detailed messages and ensure timely delivery to recipients Manage conference call setups and audio-visual coordination for reception area meetings Handle directory inquiries and provide accurate contact information Support emergency communication procedures and announcements Administrative Support Manage meeting room bookings and conference facility reservations Coordinate courier services mail distribution and package management Handle taxi bookings and transportation arrangements for employees and guests Maintain visitor databases contact directories and reception documentation Support event management and special occasion arrangements Manage inventory of reception supplies and office amenities Access Control Security Support Monitor and manage access control systems and entry procedures Coordinate with security teams for visitor clearance and access management Handle lost ID card reports and temporary access arrangements Monitor CCTV systems and report any security concerns Support emergency evacuation procedures and safety protocols Maintain confidentiality and handle sensitive information appropriately Customer Service Excellence Provide exceptional customer service to all employees clients and visitors Handle complaints and concerns professionally escalating when necessary Gather feedback and suggestions to improve front office services Support employee requests for information directions and assistance Maintain positive and professional demeanor during high-pressure situations Build rapport with regular visitors and maintain relationship continuity Required Qualifications Education Experience Bachelor s degree in any discipline Commerce Arts or Business Administration preferred 2-4 years of experience in front office reception or customer service roles Experience in corporate environment or premium office buildings preferred Background in hospitality hotel management or executive assistance is advantageous Previous experience with multi-location operations is a plus Core Competencies Communication Interpersonal Skills Excellent verbal and written communication skills in English Proficiency in local languages Hindi Telugu highly preferred Professional phone etiquette and call handling expertise Strong interpersonal skills with ability to interact with diverse stakeholders Active listening skills and empathetic communication approach Professional Presentation Polished professional appearance and grooming standards Confident and articulate communication style Positive attitude and welcoming personality Cultural sensitivity and professional courtesy Ability to represent UBS brand values and standards Technical Administrative Skills Proficiency in MS Office Suite Word Excel Outlook Experience with multi-line phone systems and call management Knowledge of visitor management systems and access control technology Basic understanding of office equipment and audio-visual systems Familiarity with booking systems and scheduling applications Organizational Skills Strong multitasking abilities and time management skills Attention to detail and accuracy in documentation Ability to prioritize tasks and manage competing demands Problem-solving skills and initiative in addressing issues Reliability and punctuality in attendance and performance Key Performance Indicators Call Response Time Answer incoming calls within 3 rings consistently Visitor Processing Complete visitor registration within 2-3 minutes Customer Satisfaction Maintain satisfaction ratings above 4 5 5 0 Accuracy 100 accuracy in message taking and information relay Professional Standards Consistent adherence to dress code and service protocols Multitasking Efficiency Handle multiple tasks without compromising service quality Working Conditions Requirements Location Flexibility Regular rotation between Aquila and Centaurus based on staffing needs and operational requirements Working Hours Standard business hours 9 00 AM - 6 00 PM with shift flexibility Physical Requirements Extended periods of sitting frequent phone use and computer work Availability Occasional coverage during extended hours or special events Professional Appearance Must maintain professional dress code and grooming standards consistently Essential Skills Attributes Customer-First Attitude Genuine desire to help and serve others Professional Demeanor Polished courteous and diplomatic in all interactions Adaptability Comfortable working in different locations and adapting to change Discretion Ability to handle confidential information with appropriate sensitivity Team Player Collaborative approach and willingness to support colleagues Career Development Opportunities Progression to Senior Front Office Executive or Workplace Ambassador roles Cross-training in facilities management and workplace services Professional development in customer service excellence and communication skills Leadership development opportunities within the front office team Industry training and certification programs Compensation Benefits Competitive salary commensurate with experience and qualifications Performance-based incentives and recognition programs Transportation allowance and meal benefits Comprehensive medical insurance and wellness benefits Professional development and skill enhancement opportunities JLL employee benefits and career growth pathways Ideal Candidate Profile A professional articulate and customer-focused individual with strong communication skills professional presentation and the flexibility to deliver exceptional front office services across premium corporate locations while representing the UBS brand with excellence Location On-site -Hyderabad TS Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the 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