CRM - Specialist

2 days ago

Bengaluru India MediBuddy Full time

Job Description

Job Description - CRM Specialist

We are seeking a detail-oriented and data-driven CRM Specialist to join our Customer Lifecycle team. As a CRM Specialist, you will be responsible for executing customer lifecycle campaigns, driving engagement, retention, and customer satisfaction through effective use of CRM tools and automation platforms. You will play a key role in understanding customer behavior and implementing targeted communication strategies.

Key Responsibilities:

- Execute and manage CRM campaigns across the customer lifecycle (onboarding, engagement, retention, and re-engagement).
- Work with customer data to identify touchpoints, pain points, and opportunities for engagement.
- Build and run personalized communication plans and loyalty programs to drive customer stickiness.
- Assist in the development of strategies to reduce churn and improve retention metrics.
- Collaborate with cross-functional teams (marketing, product, sales) to ensure alignment in lifecycle communication.
- Monitor campaign performance, track KPIs, and generate reports to measure effectiveness.
- Segment customer data and implement targeted strategies for each segment.
- Leverage marketing automation and CRM tools (e.g., CleverTap, MoEngage) for campaign execution.

Qualifications:

- Education: Bachelors degree in Marketing, Business Administration, or related field.
- Experience: 2-5 years of experience in CRM, customer lifecycle campaigns, or customer engagement roles.
- Technical Skills:
- Strong knowledge of CRM systems, customer segmentation, and journey mapping.
- Hands-on experience with marketing automation platforms (CleverTap, MoEngage, or similar).
- Proficiency in MS Excel and data analysis tools.
- Strong analytical and problem-solving abilities.
- Excellent communication and presentation skills.
- Ability to manage multiple campaigns/projects simultaneously.

  • CRM - Specialist

    2 weeks ago

    Bengaluru, Karnataka, India MediBuddy Full time

    Job DescriptionJob Description - CRM SpecialistWe are seeking a detail-oriented and data-driven CRM Specialist to join our Customer Lifecycle team. As a CRM Specialist, you will be responsible for executing customer lifecycle campaigns, driving engagement, retention, and customer satisfaction through effective use of CRM tools and automation platforms. You...

  • CRM - Specialist

    2 weeks ago

    Bengaluru, Karnataka, India MediBuddy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description - CRM SpecialistWe are seeking a detail-oriented and data-drivenCRM Specialistto join our Customer Lifecycle team. As a CRM Specialist, you will be responsible for executing customer lifecycle campaigns, driving engagement, retention, and customer satisfaction through effective use of CRM tools and automation platforms. You will play a key...

  • Inside Sales Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Maple CRM Software Full time ₹ 4,80,000 - ₹ 48,00,000 per year

    Company DescriptionMaple CRM is a cloud-based Sales & Field Service CRM software designed to help businesses enhance their operations and increase sales. Our solutions cater to B2C Service Management, B2B Sales and Service, and Field Service and Support. With easy-to-use tools and features like Mobile App, Geo tracking, reports, and analytics, Maple CRM...

  • HubSpot / CRM Specialist

    2 days ago

    India Teamified Full time

    Job Description Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners....

  • CRM Executive

    1 week ago

    Bengaluru, India Intelous IO Full time

    Required Zoho CRM app support specialist or Zoho marketing executives who have knowledge on Zoho marketing product like CRM, campaign, marketing hub, sales id and multi channel configuration. An expert app support specialist in all area of Zoho. **Salary**: ₹14,000.00 - ₹34,000.00 per month Schedule: - Flexible shift - Morning shift Supplemental...

  • CRM Specialist

    1 week ago

    India LTIMindtree Full time

    You'll collaborate with Sales, Contracts, Order Management, Finance, and IT teams to streamline Quote-to-Cash processes and ensure our systems meet evolving business needs. &##Configure and manage CPQ components: product/pricing rules, approvals, templates, digital signatures, workflows, UI changes. Required Skills & Experience: ~10+ years in systems...

  • Functional CRM Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Functional CRM SpecialistA professional with experience in Microsoft Dynamics CRM/365 is sought.The ideal candidate will have 3+ years of in-depth knowledge and practical skills in core modules, including Customer Service and Omnichannel.Responsibilities:Configure, install and troubleshoot Server to identify problems by reading platform trace logs...

  • SAP CRM Technical Specialist

    4 days ago

    Bengaluru / Bangalore, Pune, India beBeeABAP Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Opportunity: SAP CRM Technical SpecialistWe are seeking a highly skilled and experienced SAP CRM technical specialist to join our team. As an SAP CRM technical specialist, you will be responsible for designing, developing, and customizing SAP CRM applications using the ABAP programming language with CRM functional knowledge.Key Responsibilities:Design,...

  • Microsoft Dynamics CRM Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCRM Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

    Job Title: Microsoft Dynamics CRM SpecialistJob Description:We are seeking a highly skilled and experienced Microsoft Dynamics CRM specialist to join our team. As a key member of our organization, you will be responsible for implementing, configuring, and troubleshooting Microsoft Dynamics CRM/365 modules.You will work closely with our clients to understand...

  • CRM Administrator

    4 days ago

    Bengaluru, Karnataka, India Tech Mahindra Full time

    Hi, One of my direct client is looking for **CRM Administrators/Specialist** in Bangalore. If you are interested, please share me your updated resume. **Job Title**:CRM Administrators/Specialist** **Location**: Bangalore **Employment Type**: Full-time **Qualification & Required Skills**: - 5-8 years of proven experience in CRM or ADO administration. -...