Functional CRM Specialist

1 day ago


Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000

Job Title: Functional CRM Specialist

A professional with experience in Microsoft Dynamics CRM/365 is sought.

The ideal candidate will have 3+ years of in-depth knowledge and practical skills in core modules, including Customer Service and Omnichannel.

Responsibilities:

  • Configure, install and troubleshoot Server to identify problems by reading platform trace logs and provide solutions.
  • Familiarity with MS CRM Sales, Service and Marketing modules.
  • Ability to communicate technical issues and resolve problems effectively.
  • Understanding of incident and service requests and maintenance of SLA's.

Qualifications:

  • Certified in MS Dynamics.
  • Knowledge of DevOps and SSRS reporting services.

This role requires strong analytical, research and troubleshooting skills to identify root causes and high level communication to address user queries.

The successful candidate will be highly confident in providing support and training to users and familiar with Agile or Waterfall approaches depending on business requirements.


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