CRM Technical Specialist

1 day ago

Bengaluru, Karnataka, India beBeeCRM Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: CRM Technical Specialist

We are seeking a skilled and experienced CRM Technical Specialist to join our team. The ideal candidate will have in-depth knowledge of Microsoft Dynamics CRM/365 modules and a strong track record of delivering technical solutions.

Responsibilities:

  • Configure, install, and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.
  • Provide support and training to users on MS CRM Sales, Service, and Marketing modules.
  • Implement Omnichannel and configure Customer Service module experience.
  • Collaborate with cross-functional teams to deliver business solutions.
  • Develop and maintain technical documentation and knowledge base.

Requirements:

  • 4-17 years of in-depth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules.
  • Minimum 3 years of experience as a functional consultant.
  • Minimum 3 years of experience in Technical Support.
  • Customer Service module experience.
  • Experience of implementing Omnichannel.
  • Strong analytical, research, and troubleshooting skills needed to identify RCA.

Benefits:

  • Opportunity to work with a talented team of professionals.
  • Professional growth and development opportunities.
  • Competitive compensation package.

Others:

  • Familiarity with Strong on MS CRM Sales, Service, and Marketing modules.
  • Demonstrated ability to effectively communicate technical issues and resolve problems.
  • Good Communication is must, Should be in position to address users questions/how to.
  • Working on the Agile or Waterfall approach depending on the business requirements.

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