Engagement Lead
2 days ago
Job Description Company Overview We are a global empathy-led technology services company where software and people transformations go hand-in-hand. Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven agile execution. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to invest in our digital strategy, design, cloud engineering, data, and enterprise AI capabilities required to bring a truly integrated approach to solving our client's most ambitious digital journey challenges. Key Responsibilities: - Lead engagement strategy and execution across assigned client accounts, acting as the primary point of contact. - Ensure timely delivery of Engagement Performance Goals (EPG), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments. - Oversee the accuracy and completeness of client documentation, including NDAs, SOWs, and MSAs. - Represent the voice of the customer internally, sharing feedback and insights to inform product and service enhancements. - Build and maintain strong client relationships through regular communication and issue resolution. - Develop and implement strategies to improve customer satisfaction and retention, aligned with revenue and growth targets. - Identify upsell and cross-sell opportunities within existing accounts based on evolving client needs. - Conduct governance meetings and performance reviews with clients and internal stakeholders. - Collaborate with delivery and support teams to ensure seamless execution and continuous improvement. - Support conflict resolution and contribute to client success and long-term partnerships. - Participate in onboarding processes and maintain detailed records of client interactions to support engagement continuity. Qualifications: - Bachelor's degree in technology, business, or a related field. - Minimum 4 years of experience in client engagement, account management, or customer success roles. - Proven ability to manage multiple high-value accounts and drive strategic outcomes. - Strong communication and relationship-building skills. - Proficiency in CRM tools and engagement tracking systems. - Excellent organizational and time management abilities. - Ability to work collaboratively across teams and adapt to changing client priorities. - Willingness to work in the US Time zone (5 PM to 2 AM IST).
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Engagement Lead
4 weeks ago
Pune, India ProcDNA Full timeJob Description About ProcDNA ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 300+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a...
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Engagement Lead
2 weeks ago
Hyderabad, Telangana, India, Telangana Saras Analytics Full timeThe RoleAs an Engagement Lead, you will play a crucial role in managing client relationships, leading project teams, and ensuring the successful delivery of consulting engagements. You will work closely with clients to understand their needs, develop actionable solutions, and drive value through innovative approaches. This role offers an opportunity to grow...
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Engagement Lead
3 days ago
Pune, Maharashtra, India Codvo Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany OverviewWe are a global empathy-led technology services company where software and people transformations go hand-in-hand.Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven...
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Associate Engagement Lead
4 weeks ago
Pune, India ProcDNA Full timeJob Description About ProcDNA ProcDNA is a global consulting firm. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 300+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a...
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Engagement Lead
2 days ago
Pune, India Codvo.ai Full timeJob Description Overview: The Engagement Lead will be responsible for driving strategic client engagement, ensuring high levels of customer satisfaction, and aligning account performance with Codvo's business objectives. This role serves as a key liaison between clients and internal teams, advocating for client needs while identifying opportunities for...
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Codvo AI
2 days ago
Pune, India Codvo.ai Full timeEngagement Lead will be responsible for driving strategic client engagement, ensuring high levels of customer satisfaction, and aligning account performance with Codvos business objectives.This role serves as a key liaison between clients and internal teams, advocating for client needs while identifying opportunities for growth and service improvement.The...
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Institutional Sales
3 days ago
Pune, India Damaso Digital Solutions Full timeJob: Institutional Sales & Engagement Lead Product : EdoozoProduct url:Location: BengaluruKey ResponsibilitiesConnect with schools in Bengaluru to promote courses.Build strong relationships with school leaders and management.Conduct product demos and presentations to showcase value.Meet sales targets to drive business growth in your...
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India Marketing and Engagement Lead
2 weeks ago
Delhi, India Acumen, Part of Sannam S4 Group Full timeJob Description About the University The University Of New South Wales (UNSW) Sydney, a founding member of Group of Eight coalition, is one of the world's leading research and teaching-intensive universities known for innovative, pioneering research and high-quality education with a global impact. Ranked in QS World Top 20 rankings for last three years, UNSW...
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Institutional Sales
3 days ago
pune, India Damaso Digital Solutions Full timeJob: Institutional Sales & Engagement Lead Product: Edoozo Product url: Location: Bengaluru Key Responsibilities Connect with schools in Bengaluru to promote courses. Build strong relationships with school leaders and management. Conduct product demos and presentations to showcase value. Meet sales targets to drive business growth in your territory. Provide...
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Institutional Sales
3 days ago
Pune, India Damaso Digital Solutions Full timeJob: Institutional Sales & Engagement Lead Product: Edoozo Product url: Location: Bengaluru Key Responsibilities Connect with schools in Bengaluru to promote courses. Build strong relationships with school leaders and management. Conduct product demos and presentations to showcase value. Meet sales targets to drive business growth in your territory. Provide...
