
Codvo AI
2 days ago
Engagement Lead will be responsible for driving strategic client engagement, ensuring high levels of customer satisfaction, and aligning account performance with Codvos business objectives.This role serves as a key liaison between clients and internal teams, advocating for client needs while identifying opportunities for growth and service improvement.The Engagement Lead plays a critical role in maintaining strong relationships, overseeing governance, and supporting revenue goals through proactive account management.Key Responsibilities:- Lead engagement strategy and execution across assigned client accounts, acting as the primary point of contact.- Ensure timely delivery of Engagement Performance Goals (EPG), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments.- Oversee the accuracy and completeness of client documentation, including NDAs, SOWs, and MSAs.- Represent the voice of the customer internally, sharing feedback and insights to inform product and service enhancements.- Build and maintain strong client relationships through regular communication and issue resolution.- Develop and implement strategies to improve customer satisfaction and retention, aligned with revenue and growth targets.- Identify upsell and cross-sell opportunities within existing accounts based on evolving client needs.- Conduct governance meetings and performance reviews with clients and internal stakeholders.- Collaborate with delivery and support teams to ensure seamless execution and continuous improvement.- Support conflict resolution and contribute to client success and long-term partnerships.- Participate in onboarding processes and maintain detailed records of client interactions to support engagement Bachelors degree in technology, business, or a related field.- Minimum 4 years of experience in client engagement, account management, or customer success roles.- Proven ability to manage multiple high-value accounts and drive strategic outcomes.- Strong communication and relationship-building skills.- Proficiency in CRM tools and engagement tracking systems.- Excellent organizational and time management abilities.- Ability to work collaboratively across teams and adapt to changing client priorities.- Willingness to work in the US Time zone (5 PM to 2 AM IST).Location: Remote (ref:iimjobs.com)
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QA Lead – AI/ML Systems
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QA Lead – AI/ML Systems
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Fullstack Developer
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Senior Technical Recruiter – US
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