Codvo AI
2 days ago
Engagement Lead will be responsible for driving strategic client engagement, ensuring high levels of customer satisfaction, and aligning account performance with Codvos business objectives.This role serves as a key liaison between clients and internal teams, advocating for client needs while identifying opportunities for growth and service improvement.The Engagement Lead plays a critical role in maintaining strong relationships, overseeing governance, and supporting revenue goals through proactive account management.Key Responsibilities:- Lead engagement strategy and execution across assigned client accounts, acting as the primary point of contact.- Ensure timely delivery of Engagement Performance Goals (EPG), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments.- Oversee the accuracy and completeness of client documentation, including NDAs, SOWs, and MSAs.- Represent the voice of the customer internally, sharing feedback and insights to inform product and service enhancements.- Build and maintain strong client relationships through regular communication and issue resolution.- Develop and implement strategies to improve customer satisfaction and retention, aligned with revenue and growth targets.- Identify upsell and cross-sell opportunities within existing accounts based on evolving client needs.- Conduct governance meetings and performance reviews with clients and internal stakeholders.- Collaborate with delivery and support teams to ensure seamless execution and continuous improvement.- Support conflict resolution and contribute to client success and long-term partnerships.- Participate in onboarding processes and maintain detailed records of client interactions to support engagement Bachelors degree in technology, business, or a related field.- Minimum 4 years of experience in client engagement, account management, or customer success roles.- Proven ability to manage multiple high-value accounts and drive strategic outcomes.- Strong communication and relationship-building skills.- Proficiency in CRM tools and engagement tracking systems.- Excellent organizational and time management abilities.- Ability to work collaboratively across teams and adapt to changing client priorities.- Willingness to work in the US Time zone (5 PM to 2 AM IST).Location: Remote (ref:iimjobs.com)
-
QA Lead – AI/ML Systems
1 week ago
Pune, Maharashtra, India Codvo Full time ₹ 1,80,000 - ₹ 2,40,000 per yearCompany OverviewAt Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.We continue to expand our digital...
-
QA Lead – AI/ML Systems
2 weeks ago
Pune, Maharashtra, India Codvo Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany OverviewAt Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to expand our digital...
-
Principal Engineer – GenAI
2 weeks ago
Pune, Maharashtra, India Codvo Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPrincipal Engineer – GenAI & Applied AICompany OverviewAt Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each...
-
Principal Engineer – GenAI
2 weeks ago
Pune, Maharashtra, India Codvo Full time ₹ 20,00,000 - ₹ 25,00,000 per yearPrincipal Engineer – GenAI & Applied AICompany Overview At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each...
-
ai - Data Scientist - NLP/Deep Learning
1 week ago
Pune, Maharashtra, India Codvo Full time ₹ 20,00,000 - ₹ 25,00,000 per yearCompany Overview : At Codvo, software and people transformations go hand-in-hand. We are a global empathyled technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to expand our...
-
Codvo AI
20 hours ago
Pune, India Codvo.ai Full timeDescription:Job Title: Data Scientist.Experience: 6+ Years.Location: Remote.Company Overview:At Codvo, software and people transformations go hand-in-hand.We are a global empathy-led technology services company.Product innovation and mature software engineering are part of our core DNA.Respect, Fairness, Growth, Agility, and Inclusiveness are the core values...
-
Fullstack Developer
2 weeks ago
Pune, Maharashtra, India Codvo Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCompany Overview: At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to expand our...
-
Codvo AI
21 hours ago
Pune, India Codvo.ai Full timeCompany Overview: At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to expand our digital...
-
ai - Principal Engineer - Data Platform
1 week ago
Pune, Maharashtra, India Codvo Full time ₹ 20,00,000 - ₹ 25,00,000 per yearCompany Overview : At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to expand our...
-
Senior Technical Recruiter – US
3 days ago
Pune, Maharashtra, India Codvo Full time ₹ 15,00,000 - ₹ 25,00,000 per yearSenior Technical Recruiter – US & UKCompany Overview:At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each...
