Engagement Manager

1 day ago

Pune India Codvo.ai Full time

Job Description Company Overview We are a global empathy-led technology services company where software and people transformations go hand-in-hand. Product innovation and mature software engineering are part of our core DNA. Our mission is to help our customers accelerate their digital journeys through a global, diverse, and empathetic talent pool following outcome-driven agile execution. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. We continue to invest in our digital strategy, design, cloud engineering, data, and enterprise AI capabilities required to bring a truly integrated approach to solving our client's most ambitious digital journey challenges. Key Responsibilities: - Lead engagement strategy and execution across assigned client accounts, acting as the primary point of contact. - Ensure timely delivery of Engagement Performance Goals (EPG), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments. - Oversee the accuracy and completeness of client documentation, including NDAs, SOWs, and MSAs. - Represent the voice of the customer internally, sharing feedback and insights to inform product and service enhancements. - Build and maintain strong client relationships through regular communication and issue resolution. - Develop and implement strategies to improve customer satisfaction and retention, aligned with revenue and growth targets. - Identify upsell and cross-sell opportunities within existing accounts based on evolving client needs. - Conduct governance meetings and performance reviews with clients and internal stakeholders. - Collaborate with delivery and support teams to ensure seamless execution and continuous improvement. - Support conflict resolution and contribute to client success and long-term partnerships. - Participate in onboarding processes and maintain detailed records of client interactions to support engagement continuity. Qualifications: - Bachelor's degree in technology, business, or a related field. - Minimum 8-10 years of experience in client engagement, account management, or customer success roles. - Proven ability to manage multiple high-value accounts and drive strategic outcomes. - Strong communication and relationship-building skills. - Proficiency in CRM tools and engagement tracking systems. - Excellent organizational and time management abilities. - Ability to work collaboratively across teams and adapt to changing client priorities. - Willingness to work in the US Time zone (6 PM to 3 AM IST).

  • Engagement Manager

    2 days ago

    India Prescient Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionEngagement Manager, Competitive StrategyAbout YouDo you want to specialise in drug development or commercialisation strategy? Do you want to support biopharmaceutical drug development or commercialisation strategy? Are you looking to become the catalyst between clinical and commercial success? Prescient is looking for seasoned consultants or...

  • Engagement Manager

    4 days ago

    Pune, Maharashtra, India Sunbrilo Technologies Pvt. Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Engagement ManagerLocation: Bavdhan, Pune.Experience: 12+ yearsAbout the RoleWe are seeking a dynamic and client-focused Engagement Manager to join our team in Pune. In this role, you will serve as the primary point of contact between our company and key clients, ensuring successful delivery of projects, nurturing long-term relationships, and...

  • Engagement Manager

    4 days ago

    Pune, Maharashtra, India Sunbrilo Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are hiring for-Job Title: Engagement ManagerLocation: Bavdhan, Pune.Experience: 12+ yearsAbout the RoleWe are seeking a dynamic and client-focused Engagement Manager to join our team in Pune. In this role, you will serve as the primary point of contact between our company and key clients, ensuring successful delivery of projects, nurturing long-term...

  • Engagement Manager

    3 days ago

    Mumbai, India Straive Full time

    Job Description Role- Engagement Manager Location- Mumbai Work Mode- Hybrid Straive is a global leader in enterprise-grade data analytics and AI solutions, committed to empowering businesses across various industries with cutting-edge technology and expert insights. Backed by EQT, a top private equity firm, we are uniquely positioned to drive innovation...

  • Engagement Manager

    4 days ago

    Pune, Maharashtra, India Krishna Enterprise's Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for an Engagement Manager to build positive relationships with clients during projects. Youll be the assigned clients first point of contact, ensuring that our customers remain satisfied with our services.To succeed in this role, youll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an...

  • Engagement Manager

    2 weeks ago

    Pune, Maharashtra, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Corporate Engagement manager

    1 day ago

    Pune, India Newton School of Technology Full time

    About Newton School of TechnologyNewton School of Technology (NST) is a pioneering 4-year B.Tech. Computer Science program that blends academic rigor with cutting-edge industry exposure. We aim to build future tech leaders by combining engineering education with real-world learning, corporate collaborations, and entrepreneurial spirit.Our Corporate Relations...

  • Corporate Engagement manager

    1 day ago

    Pune, India Newton School of Technology Full time

    About Newton School of Technology Newton School of Technology (NST) is a pioneering 4-year B.Tech. Computer Science program that blends academic rigor with cutting-edge industry exposure. We aim to build future tech leaders by combining engineering education with real-world learning, corporate collaborations, and entrepreneurial spirit. Our Corporate...

  • Corporate Engagement manager

    1 day ago

    Pune, India Newton School of Technology Full time

    About Newton School of Technology Newton School of Technology (NST) is a pioneering 4-year B.Tech. Computer Science program that blends academic rigor with cutting-edge industry exposure. We aim to build future tech leaders by combining engineering education with real-world learning, corporate collaborations, and entrepreneurial spirit. Our Corporate...

  • Corporate Engagement manager

    2 days ago

    Pune, India Newton School of Technology Full time

    About Newton School of TechnologyNewton School of Technology (NST) is a pioneering 4-year B.Tech. Computer Science program that blends academic rigor with cutting-edge industry exposure. We aim to build future tech leaders by combining engineering education with real-world learning, corporate collaborations, and entrepreneurial spirit.Our Corporate Relations...