Market Engagement Lead-Senior Manager

Job Description About VOIS VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Role Purpose As the Market Engagement Lead within the HR Transformation function, you will be responsible for driving effective collaboration and alignment between global transformation teams i.e., HR Products, Services and Transformation and local market HR stakeholders. Your primary focus will be to ensure that market-specific requirements, constraints, and opportunities are accurately captured and reflected in global HR transformation initiatives, aligned with HR Products, Services & Transformation vision. You will act as the key liaison between central solution owners and market HR SPOCs, Hub Leads, ensuring seamless communication, managing stakeholder expectations, and facilitating successful adoption of global solutions at the local level. Key Accountabilities And Decision Ownership - Lead structured engagement with HR teams across markets to gather, validate, and prioritize local requirements for transformation programs. - Represent market perspectives in global design forums, ensuring that local compliance, operational nuances, and user experience needs are addressed. - Drive readiness and change management activities in markets to support the deployment of global HR solutions. - Coordinate with solution owners, IT, and process leads to ensure timely resolution of market-specific issues and escalations. - Monitor market adoption and feedback post-implementation, identifying opportunities for continuous improvement. - Maintain a repository of market-specific requirements, decisions, and deviations for audit and governance purposes. - Support training and communication efforts to ensure consistent understanding of transformation objectives and solution capabilities. Core competencies, knowledge and experience - Proven experience in HR transformation or large-scale change programs, preferably in a multinational environment. - Strong understanding of HR processes, with a focus on all HR priorities. - Excellent stakeholder management skills, with the ability to influence and build trust across diverse geographies and cultures. - Strong communication and facilitation skills to bridge global and local perspectives. - Experience in managing workshops, requirement gathering sessions, and change impact assessments. - Ability to work independently and collaboratively in a matrixed organization Must Have Technical / Professional Qualifications - 812 years of experience in HR, transformation, or program management roles. - Bachelor's degree in HR, Business Administration, or related field. - Familiarity with HRIS platforms (e.g., SAP SuccessFactors, Workday) and HR systems. - Experience with Agile and/or Waterfall project methodologies. India VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills Apply now, and we'll be in touch