Assistant Manager

3 weeks ago

Jammu, Jammu and Kashmir, India IHG Hotels & Resorts Full time
Job Description

Position Overview:

At IHG, we believe that memorable guest experiences start with the first impression. We're seeking a Front Office Manager to take charge of delivering exceptional service across the guest journeyfrom registration and reservations to porter and concierge services. This role is about more than just managing operations; it's about creating lasting relationships and ensuring the front office is always running smoothly.

Key Responsibilities:

Guest Experience Management:

- Lead and coach your front office team to ensure that every guest receives a warm welcome and an exceptional experience.
- Engage with guests to build personal relationships, resolve complaints, and enhance satisfaction.
- Conduct regular front office inspections to ensure we're always making the right first impression.
- Take the lead in resolving guest issues, complaints, and special requests, ensuring a memorable experience.

Operational Excellence:

- Assist in the preparation of budgets and explore new opportunities to drive revenue through walk-ins and upselling at the front desk.
- Train front office team members on PBX procedures, guest service standards, and emergency protocols.
- Act as the first point of contact during emergency situations, ensuring a calm, organized response.

Team Leadership and Development:

- Manage and motivate a team of front desk employees across various specialisms, ensuring a high standard of service and teamwork.
- Encourage skill development and foster a supportive work environment where team members feel empowered to excel.

What We Need from You:

- Education: Bachelor's degree or higher education qualification in Hotel Management, Business Administration, or a related field.
- Experience: Minimum 3 years of Front Office/Guest Service experience, including management experience.
- Skills:
- Fluent English (additional languages are a plus).
- Strong communication, problem-solving, and motivational skills.
- Ability to lead a team, manage multiple tasks, and deliver results in a fast-paced environment.
- Familiarity with hotel property management systems (e.g., Opera) is beneficial.

What You Can Expect From Us:

- A competitive salary and benefits package designed to support your work-life balance.
- Full uniform provided.
- Impressive room discounts and opportunities for career growth with some of the best training in the business.
- My Wellbeing frameworkwe care about your health, lifestyle, and workplace well-being, both inside and outside of work.

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