[Immediate Start] Associate

About the Role Grade Level for internal use 10 About the Role Join our Service Management team as a IT Service Operations Associate for Lending Solutions responsible for Incident management AWS operations cost management stakeholder engagement change management and AI-powered service optimization This is a high-impact role interfacing between product engineering and operations in the fast-evolving Lending Solutions landscape Key Responsibilities Incident Problem Management Own the full lifecycle of issues including triage RCA coordination and resolution Leverage ITSM tools like ServiceNow Azure DevOps and Jira to manage workflows and ensure SLA adherence AWS operations Monitoring the AWS infrastructure and ensure reliable and resilient product infrastructure Security Champion Act as a security champion for the segment Familiarity with security scanning tools and tracking remediation Cost Management Implement and monitor AWS cost controls and participate in cost optimization initiatives Documentation Analysis Write and maintain user stories process flows knowledge base articles and RCA documents Project Participation Support rollout of new features automations or upgrades Provide business knowledge during cross-functional initiatives Core Skills ITSM Strong ITSM experience with experience on AWS technologies Tools ServiceNow Jira Power BI Tableau SQL for queries and diagnostics Tech Awareness Basic understanding of Spring Boot JBoss Tomcat and cloud infrastructure AI Modern Service Optimization AI Tools Frameworks Exposure to Azure AI OpenAI ServiceNow AI for service automation predictive alerts and NLP-based support insights Automation Scripting Use of Python PowerShell or JavaScript to automate triage or data extraction tasks Observability Diagnostics Familiarity with Splunk Cloud Watch or AppInsights for production diagnostics and post-incident analytics Data-Driven Service Analytics Use AI tools and dashboards to extract service KPIs patterns and actionable insights from service performance data Soft Skills Excellent communicator and cross-functional collaborator Analytical thinker with structured client-focused approach Operates with urgency and a continuous improvement mindset Comfortable working in compliance-heavy and fast-paced environments About S P Global Market Intelligence At S P Global Market Intelligence a division of S P Global we understand the importance of accurate deep and insightful information Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence and make decisions with conviction For more information visit What s In It For You Our Purpose Progress is not a self-starter It requires a catalyst to be set in motion Information imagination people technology-the right combination can unlock possibility and change the world Our world is in transition and getting more complex by the day We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow At S P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities We Accelerate Progress Our People We re more than 35 000 strong worldwide-so we re able to understand nuances while having a broad perspective Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it We are changing the way people see things and empowering them to make an impact on the world we live in We re committed to a more equitable future and to helping our customers find new sustainable ways of doing business We re constantly seeking new solutions that have progress in mind Join us and help create the critical insights that truly make a difference Our Values Integrity Discovery Partnership At S P Global we focus on Powering Global Markets Throughout our history the world s leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Global Hiring and Opportunity at S P Global At S P Global we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills experience and contributions Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets Recruitment Fraud Alert If you receive an email from a spglobalind com domain or any other regionally based domains it is a scam and should be reported to S P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment delivery of equipment Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activity Equal Opportunity Employer S P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision - 202 - Middle Professional EEO Job Group inactive 20 - Professional EEO-2 Job Categories-United States of America IFTECH202 1 - Middle Professional Tier I EEO Job Group Job ID 321924 Posted On 2025-11-02 Location Gurgaon Haryana India